zerorez began a little over 7 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.
zerorez is a pioneer in the cleaning industry. While many companies tout that they have green cleaning, no residue, or superior cleaning systems, few offer proof.
Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and.. cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.
zerorez has patented cleaning technology that has been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to zerorez.
The discount cleaners will offer you incredible deals, but you get what you pay for. All of our employees are top notch and yes, they are our employees not subcontractors. Our employees are uniformed and have clean backgrounds. Our vans are truck mounted with state of the art technology. We do not use portable equipment.
The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez.
*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award
* By Appointment Only
* 24-Hour Service Available
EPA approved cleaning solution - Empowered Water
Imagine, if you will, a plate of hot and ready-to-eat spaghetti and meatballs with four ounces of tomato sauce landing on a carpet. The first thing to do is call Zerorez and I mean immediately. The... results surprised me and did so very pleasantly. The technician, Lamont, was at our home on time, explained everything and went to work. A three-day stain was gone. He knew exactly what to do; I like it when people know their job. Questions were answered and I learned what to do the next time (?) it happens. I generally don't comment except for excellent work and this was an example. As rare as this is, Zerorez actually delivers what it says it can deliver.VIEW MORE »VIEW LESS »
Zerorez is awesome company, the staff is very professional, my carpet was so dirty and had stains, they came in and cleaned my carpet it looks new!!! The young man that who cleaned my carpet was very... professional!! I would recommend Zerorez to my family and friends!!! Thanks Zerorez for doing an awesome job!!VIEW MORE »VIEW LESS »
After listening to Zerorez commercials on WSB Radio for years I finally called to see if they could get the dog urine smell out of my carpet. Ken was on time and professional but told me that he felt that the smell was coming from a iron saturated carpet pad instead of the carpet but he would do what he could to get rid of the smell. Unfortunately he was right and the smell returned as soon as the carpet started to dry. I couldn't fault him or the company for that and still am impressed with the results in the rest of the house. The carpet looks so nice I don't want to move the furniture back in and cover it up. Thanks Ken and Zerorez.
Imagine, if you will, a plate of hot and ready-to-eat spaghetti and meatballs with four ounces of tomato sauce landing on a carpet. The first thing to do is call Zerorez and I mean immediately. The results surprised me and did so very pleasantly. The technician, Lamont, was at our home on time, explained everything and went to work. A three-day stain was gone. He knew exactly what to do; I like it when people know their job. Questions were answered and I learned what to do the next time (?) it happens. I generally don't comment except for excellent work and this was an example. As rare as this is, Zerorez actually delivers what it says it can deliver.
Zerorez is awesome company, the staff is very professional, my carpet was so dirty and had stains, they came in and cleaned my carpet it looks new!!! The young man that who cleaned my carpet was very professional!! I would recommend Zerorez to my family and friends!!! Thanks Zerorez for doing an awesome job!!
I've used Zerorez twice now and my first experience was phenomenal. I referred them to friends, family, and neighbors. My second experience was not so good. The technician was rude and I wasn't happy with the results. I asked the technician to go back over it and he refused so I called the service department. They also refused due to the fact that I signed a waiver because I was not interested in the pricey pretreatment. As a repeat consumer who has also brought them new business I expected to receive better treatment and at the very least I expected to experience the same results that I had during my first cleaning. I was quite disappointed that they wouldn't send someone back out to re-service one room. As a result I got on kudzu and wrote a negative review. About 30 minutes later I received a phone call saying that they changed their minds and would come back out. They sent a great technician this time and I am happier with the result. From a customer service stand point I have mixed feelings. Yes, they did decide to stand by their work and make it right but only after receiving a bad review. Either way, I like their product and their prices are pretty good so I would consider giving them another chance even after my negative experience.
my carpet looking exactly as it did prior to getting in cleaned. when i contacted them they stated they had a 30 day satisfaction guarantee , but when i called the manager was rude and the guy they sent back to clean it was even ruder. they stated it had to be a issue of the carpet being stained and this was indeed not the case. i live alone and had a function at my home and called them within days after. the treatment they use does not clean at all and it was the worst customer service i have ever encountered.
Thank you for your review. I do apologize that we did not meet your expectations. Iím sorry if you felt that I was rude which is by far not my intention. We pride ourselves and have received numerous accolades of our customer service and our product. When a client calls in I do try and gather as much information of the concern to best serve the customer and re-service tech to meet the customers expectations. We would then set up a re-service to address these areas of concerns, with the hope that we will be able to get this out on the second visit. Typically if we clean a stain on two visits thatís a good indication that it is a permanent stain. Our process has been through stringent testing by labs in Dalton, which are the premier testing facility in the nation for carpet cleaning, and have received the highest certifications to insure that we are delivering the best product possible to our consumers. I do apologize again that we were not able to meet your expectations. Thank you again for your review. Rich(Client Service Manager)
I have had my carpets cleaned in the past but this gave me hope for my carpet lasting longer. They look really great for 7 year old carpet.
Great job Zerorez! Doug Castleberry did a grat job cleaning our carpets. He explained everything step by step. Gave us great tips on maintenance of our carpet. Will call and ask for him next time! He did an excellent job!!
Totally not what was promised or described! DO NOT USE for wood floor cleaning! HORRIBLE!!!!!!!!!!!
Thank you for your review and a scope of your unfortunate situation. We do strive to provide the best service possible within every home. With your situation we did try and recommend that from a cost standpoint it would be cheaper to do it yourself, but if you wish we would be more than happy to continue to do the cleaning. You had elected not to proceed with the cleaning. I'm terribly sorry that we were not able to meet your expectations and apologize for the time that was taken from your day. Thanks for your response and hope you have a wonderful holiday.
Customer service team
We had an excellent person who cleaned our carpets. Her name is krystal walker, she was very friendly and very helpful.
I had all of our carpets cleaned and some chairs. They worked steady the whole time and the results were great!
Had the carpets cleaned in my new house. They weren't horribly dirty or soiled, but after zerorez service, they look brand new, and the carpet is 17 years old. I'm amazed. I marked Value at 4 stars only because the price is about the same as other cleaners, but not less. And they were at the house for about an hour (1140 s.f.). I appreciate the quick cleaning.
I contacted Zerorez after red wine was spilled on a white chair. They cautioned me the stains may not come out based on the fabric content, but that the technician would test before proceeding and I would not be charged if it could not be cleaned. When Anthony J, the technician arrived, he tested the fabric and was concerned it could not be thoroughly cleaned. I insisted he continue and was very pleased with the results! I would highly recommend this company based on their expertise and professionalism. I will also request Anthony on future services - what an asset to this company!
Very satisfied. The service was beyond my expectation. The staff was very professional and took his time cleaning my carpets. I will definitely utilize zero Rez service again.
If you need your carpets or tile floors cleaned I highly recommend Zerorez. This is the second time I have used them and both times I have been extremely happy with the service. I just had all of my carpets cleaned and the fact that they do not use chemicals is very important to me. I have four children and two dogs so we have a lot of traffic in and out of our house. The carpets look practically brand new and some of our carpets are over 10 years old. Reggie came this week to clean the carpets and he did an amazing job. He was very knowledgeable and professional. My dogs loved him which says a lot! Two years ago they came and cleaned my carpet and the tile. The grout came as clean as the day they were installed. You won't be disappointed.
Very pleased. Very professional. Great job! Arrived on time and removed all spots. Smells great! Looks great!
Professional service, clean carpets and they answered all of my inquisitive daughter's questions! They called as promised, came in and answered all my questions, provided excellent service, explained invoice, which was what was quoted, and did an all over excellent job. Would definitely recommend.