Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com » View Website »

11075 Highway 92Woodstock, GA 30188   map »
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Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Excellent experience, OUTSTANDING technician, 7/30/2015

I decided on Reliable Heating & Air based on the fantastic reviews, and that was a great decision. All the reviews are well deserved. Deon, my technician called ahead and arrived when he said he... would. He was well prepared, extremely knowledgeable, and explained everything he was doing. I'm asking for him for all my future appointments! GREAT JOB!!!

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Great Service, 7/29/2015

We had Lawrence Overstreet as our technician. He was great and the service was great! We give them a thumbs up!

Videos & Photos

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Video (2 videos)

  • 2 2

  • 2 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager


Dan and Daniel Jape

Linked Review

MJChase

Reviews: 1

Not just a replacement for my old HVAC system.

My house needed more. There were a few locations that were cold or hot depending on the season. Lee did a fantastic job to recommend a larger supply line and extra returns to solve the problem. Raul, Harold, Ray, and Frankie installed the system to perfection. This company solves your problems and does more than just sell you a replacement for what you already have. We could have just bought a larger unit from the other guys, but then we would have had the same problem.

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Tigertoo

Reviews: 6

Excellent experience, OUTSTANDING technician

I decided on Reliable Heating & Air based on the fantastic reviews, and that was a great decision. All the reviews are well deserved. Deon, my technician called ahead and arrived when he said he would. He was well prepared, extremely knowledgeable, and explained everything he was doing. I'm asking for him for all my future appointments! GREAT JOB!!!

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Ehrlichelectricllc

Reviews: 1

Great Service

We had Lawrence Overstreet as our technician. He was great and the service was great! We give them a thumbs up!

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heyJP1

Reviews: 1

Best Experience

Cain our Plumber was highly qualified !! Knew what he was talking about and was honest with us as we had already done a good percentage of the work !! Would definitely recommend Reliable Heating & Air !!

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am1614

Reviews: 1

Wow just Wow...

From No Follow up on the Sales Side, To the Install Tech Speaking out of Turn pertaining my marital status, To Not Scoping the ENTIRE Project, to Sharing my Personal Business with my EX HUSBAND!! Leaving trash and spray painting my window. And Finally Telling me that the Container of Freon I had already purchased that is was TO Late for them to use.. I didn't recommend them to my EX or to my neighbor that needed Full AC's this past week!! Buyers BEWARE

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dlmfab

Reviews: 1

such a great experience

just used reliable for the first time and was very impressed. eric my technician was great! very professional and extremely friendly!

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AlexanderT

Reviews: 1

Horrible Customer Service

Today, Reliable Heating and Air lost a customer. On June 23 I made an appointment with an online representative and provided my name, email address, phone number, and address to pay them for a 1 year maintenance plan and to come out and service my unit and they said they were not available until July 29, but I decided to give them a try and wait a month. My Trane unit was installed by CoolRay but I wanted to use a certified Trane dealer. Today, July 28 I had not heard from them to confirm my appointment so I called them and they said my name, phone number, or address was "not in their system" and "there was nothing they could do". They never apologized or even offered to make it right, instead the operator hung up on me! I called CoolRay and they were very polite and helpful and now they are coming next week to service my unit. I have heard horrible things about Reliable and now I know they are true!

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Alpharetta111

Reviews: 1

First Class Expertise and Installation

After evaluating 3 companies for a new system, I decided on Reliable to do the work. The expertise of Sales organization on the final configuration that would meet my needs was great. Coordination of the install team was well communicated. The install team had their challenges with some of my unique requirements, but they executed flawlessly. The lead installer and his team had confidence and a very methodical work ethic that provided me extreme confidence that their install would meet my needs. The whole install team was very professional and extremely polite. They were glad to answer all of my questions. The new system has tremendous functionality and is keeping us cool again. I will definitely use Reliable Heating and Air again.

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nkdesa

Reviews: 2

Great service and on-time

I purchased an annual maintenance contract with Reliable for two units. This was my first experience with them and it was great. I received a phone call when the technician was on the way. When the technician, Lawrence Overstreet,arrived, he introduced himself and clearly explained what services I will receive. Lawrence also wore plastic shoe coverings to keep the inside of my house clean. When Lawrence finished the work he informed of any issues noted and offered some suggestions to help keep the outside coils clean. Very pleased with the service I received today.

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bgresov

Reviews: 1

VERY Upsetting!!

I asked if coupon for 'Most Complete AC Tune-up' could be used for AC coil cleaning. They agreed when appointment was made. (the on-line coupon instructs you to click on details, this doesn’t work) They arrived 2 hours late and when they completed their work (?), they said Freon was dangerously low. They said that because the Government was trying to phase out these old Freon units, it would cost $400.00 to fill it up if I didn't want to buy a new unit. I asked if cleaning the coils had helped and they replied that would be an additional $75.00. What did they do for the first $150 they charged? I said I needed to call my warranty company to find the leak before I spend that much on Freon. When my warranty company sent out a service tech, he said it was down about a pound. That would be possible for a 40 year old unit and would solve my inefficient cooling issue. When he finished, he said he had to tighten the valve (it was loose enough to allow Freon to leak) and also repair wiring on the condenser. (all for 1/3rd of what I paid reliable) After I found out Reliable service techs get paid on commission, it made me wonder if they had loosened the valve or tampered with the wiring. Certainly the $150 'Tune-Up' didn't inform me of these issues.

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OakTreePollen

Reviews: 6

Robby Rocks

Robby serviced our AC. He was extremely detailed -- did a great job. Thx for putting on the booties!

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mycar1

Reviews: 2

Good Overall Quality

Lawrence Overstreet serviced my home recently and efficiently handled our summer maintenance. He replaced our filters, checked our coolant and explained how everything would work better now that he had done our maintenance. Great job Lawrence!

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lnewcomer

Reviews: 1

Excellent Customer Service

Recently had my AC annual maintenance and was very pleased with the tech, Lawrence Overstreet that came to my home. Lawrence was very professional. Unfortunately my system had to be replaced but Lawrence went over my options and even arrange for my appointment with the sales department.

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bobbyblueeyes

Reviews: 2

Great Service! !!

Cain was very efficient in repairing our kitchen sink. This was my first time calling Reliable, I'll definitely call them again. Great job!

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ChrisKat

Reviews: 4

Best Preventative Maintenance Visit ever

I have been frustrated with the thermostat, and today Lawrence Overstreet came and took a LOT of time making sure that I understood how to use it. We were using it wrong, resulting in higher cooling bills. I am confident now that the electric bill will go down, even though we don't have an old unit. Lawrence also took the time to make sure we understood all the components of the system, plus I had never seen my compressor coils cleaned and he did a great job - I couldn't believe how dirty they were. He is an awesome young man - hope he can continue to be our technician.

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Beeks44

Reviews: 1

Reliable Heating and Air

Although R & A was not very reliable when our air conditioner failed earlier this summer, the technician they sent out for our annual inspection Lawrence Overstreet was superior to any technician we've had in the past! He was very professional, explained things well, and even took the time to help me with an additional problem. I would give Lawrence five stars plus!

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Videos

Photos

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Album: Various
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Dan and Daniel Jape