This place used to be good but now they are just incompetent, arrogant, and irresponsible. I left them two Hafler amps, two Hafler preamps, and one NAD 6070 receiver for repair. They charged me... over $500 - more than TWICE their estimate - and NONE of the amps, preamps, or receiver worked! (Actually, the NAD amp worked for all of 5 minutes before shutting down). They were arrogant when they overcharged me and they refused to fix their work or refund my money. Find another place to have your electronics fixed. These people just suck.VIEW MORE »VIEW LESS »
I brought in a Sony TV still under warranty to replace a part that had just come completely off, without any improper use or damage. Immediately told that it is not covered, but they have had to... replace for many customers lately. I ask are you sure about that, with that type of consistent repair for that same part. Employee decides to ask the repair technician. Employee return and he said the same thing. Employee quotes me a price of $170 to repair a TV that cost me $350 and still under warranty. Crazy right. So ask for a written estimate so that I could give to the store that I purchased it and my credit card extended warranty. I was told that they do not do written estimates because it cost to do written estimates. So I ask how much for an estimate? The employee them says we just do not do estimates. I then asked why not? Something about they have to do the repair to tell me the repair cost. But you just gave me a verbal and it cost nothing. So I asked why do you not do written estimates so that I could get the appropriate parties to pay or refund my money. He then said do you understand and I responded, NO! The employee said nothing else except do you need help putting the TV back into your car.VIEW MORE »VIEW LESS »
I have now ordered and purchased 3 televisions with Normans. Haven't been disappointed yet. Thanks Lawrence, keep up the good work.
This place used to be good but now they are just incompetent, arrogant, and irresponsible. I left them two Hafler amps, two Hafler preamps, and one NAD 6070 receiver for repair. They charged me over $500 - more than TWICE their estimate - and NONE of the amps, preamps, or receiver worked! (Actually, the NAD amp worked for all of 5 minutes before shutting down). They were arrogant when they overcharged me and they refused to fix their work or refund my money. Find another place to have your electronics fixed. These people just suck.
I brought in a Sony TV still under warranty to replace a part that had just come completely off, without any improper use or damage. Immediately told that it is not covered, but they have had to replace for many customers lately. I ask are you sure about that, with that type of consistent repair for that same part. Employee decides to ask the repair technician. Employee return and he said the same thing. Employee quotes me a price of $170 to repair a TV that cost me $350 and still under warranty. Crazy right. So ask for a written estimate so that I could give to the store that I purchased it and my credit card extended warranty. I was told that they do not do written estimates because it cost to do written estimates. So I ask how much for an estimate? The employee them says we just do not do estimates. I then asked why not? Something about they have to do the repair to tell me the repair cost. But you just gave me a verbal and it cost nothing. So I asked why do you not do written estimates so that I could get the appropriate parties to pay or refund my money. He then said do you understand and I responded, NO! The employee said nothing else except do you need help putting the TV back into your car.
Mr. Or Mrs. Clemons.....Please email firstname.lastname@example.org with your full name and work order/ticket number provided to you. We want to better understand what happened in your case. Currently we can find no listing for A Sony TV, under warranty, picked up today matching your description. If you simply brought the unit in and never left it with NEI, then no work order will exist and hence no estimate was possible. Additionally, it sounds like a component was physically broken on your unit. Manufacturer warranty does not cover physical damage and Sony will not reimburse NEI for services rendered in such a case. Our CSR's are trained to make sure that warranty units are reviewed for physical damage at the counter. NEI has always provided written estimates with units logged into our system, hence the reason we would like to know who you worked with today. We are sincerely sorry we could not deliver the level of service you expected under warranty. ****UPDATE***** NEI has confirmed that you never left your television for service and were given a free verbal approximate estimate as a courtesy, for a physically broken RF connector on your TV. Sony WILL NOT reimburse NEI for warranty service when physical abuse of your set was detected. You should contact SONY customer service directly for any further assistance. Best regards! NEI
David I believe was the name of the person that called me today at 11:30 am , for my repair appointment confirmation scheduled from Direct TV protection repair plan , with a confirmation number of ******** for todays scheduled time slot of 2:00-6:00pm , I paid for someone to fill in for me at the office today. One of the busiest scheduled days for us in years, but yet I got someone to go cover for me so I could be home when the service person arrived. Only Short tempered jerk of a guy said he was too busy to come today, said he would be canceling our request , couldn't come till after the holidays.He hung up on me !!!! So I called back left him a voice mail since he blocked my call. & I informed him I would be calling Direct TV permier protection plan to notify them of this cancelation of a confirmed appointment & that I had to take off & pay for a fill in today. & I would make sure they knew of the inability to even reschedule my appointment & how they had hung up on me. So now, after speaking with direct TV & informing them , I hope they wont be so busy. I have all the time today to write up some reviews of my on on google reviews & yelp, and kudzu, angies list, trust dale , etc. since I am home & tv isn't going to be fixed by Norman's Electronics company today. I also read many many bad reviews that were not happy with this company already .I am not surprised.
PriscillaD, Truly sorry you had an issue with our service! Your Warranty Company, NEW who handles your DirecTV account, provided you with inaccurate information regarding availability on when NEI could arrive at your home. That situation is beyond NEI's control and we sincerely apologize. We are truly sorry for the miscommunication and hope that next time, you will contact us directly so that we may try to assist you in a manner that you obviously feel you deserve!
Do not use this company! They have had my tv for 2 1/2 months. They lost it for a while. They then lost my mounting brackets. They get angry and rude with the customer. They transfer you to dead phones and then do not answer the phone. I am not sure if I ever will get my belongings back. I am about to turn it over to my legal counsel.
Greetings jongalt, Is it possible the third party service company you used to deliver the set to NEI, lost your brackets? We suspect so and are truly sorry for your less than excellent experience with the third party service company you used that most likely lost your brackets! It wasn't NEI. Best regards.
Norman repaired our TV under a Walmart extended warranty. They came out to evaluate my poroblem within 48 hours, but it took a month for the part to come in. During that month, Norman only communicated with me one time. Nevertheless, all things considered, I rate that as a satisfactory service company. Both techs who came here were courteous and very competent and went about their work in a professional manner. Chinese circuit boards which are found in all electronic equipment today must be ordered individually, and that often takes time. I emailed and called once for an update, and Norman replied within 24 hours. Both times their techs gave me a two hour arrival window, and they stuck to it, arriving well within the two hour window I was given. Both times the techs finished their work within about one hour. I would use them again, and I would recommend them.
Thanks RickyZ! We appreciate the kind words and am truly sorry that it took so long to get the part for you TV. It's impossible to stock parts in our industry as it is no longer a component level industry, but a "board specific" industry.
I called to get a price on a specific job on an old cassette deck, and after being quoted a price over the phone, I brought the unit in and before they even looked at it said the job would be at least $40 more than they quoted, and probably more. Apparently they just make up prices to get you in the door then jack it up once you get there. These guys are just old time scam artists. BEWARE
I was told that I had a light go out in my flat screen TV. It was 6 years old. Cost was more than what it was worth. Decided on a second opinion. Called this AM, and was told a technician was in my area. At 10:00 Corey Smith was at my door. 45 minutes latter the problem was fixed at a reasonable cost. Service plus!! Thanks Norman's. Near as I can tell it saved me $1,000+!
Normans was my only option to repair my Onkyo receiver that was still under warranty so I took it to them. I was told it would take them 10 days just to look at it and then they would do the repairs. Well it has now been over a month and I still don't have my receiver back. After calling them I was told they still don't even have the parts and it will be another week just to get the parts in plus the time to do the actual repair. Given this experience I would never give them any of my money whether it is making a purchase or paying for a repair. Look elsewhere for your electronics repairs.
My personal experience with Norman's Electronics was very good. I had my TV repaired in my house and was very pleased with the service from start to finish. The technician called and said what time he would be coming out and actually showed up when promised. He fixed my tv back to perfect condition and answered all my questions. I would recommend Norman's and a thank you to Corey for the professional job you did.
Through out the experience Normans representatives were helpful and provided me guidance and support and were always honest about the whole situation. I appreciated their willingness to work with me as Circuit City was no longer a source of support for escalating and resolving the claim. They were essential advocates to me to get me something for which I was owed and for that alone I would highly recommend them as a potential service provider to others in need of assistance. I offer these Thanks to Normans Electronics for a job well done and would openly call them again for service and advice in the future. I also encourage everyone to be their own best advocate when the dollars involved to you, are of significance enough to fight for. On a side note- Some of the negative remarks that I have read below may have more to do with the warranty companies and their slow approval processes then Norman's performance to try to help the customer.
Normans Electronics did a great job repairing my TV. They called me in advance, ordered parts, came out with the parts and fixed it the first time. I would highly recommend them to anyone and will use them in the future.Thanks Normans!
but now I am in the 4th week without a tv. Prior to 06/12/09, I received 3 calls letting keeping me apprised of the part order status and appointment when the tech would be out. The 12th, a tech comes out and replaces the optics engine (under warranty) and accidentally breaks a cable which leaves my tv with a red tint when viewing. He apologizes and says that he will order one immediately. The following week I do not hear from Norman's so I call them (twice) and get an explanation that it has been submitted to the warranty company for authorization. Huh? Your tech broke it. I call the warranty company and they call Norman's and I finally get another appt. for July 1st at which the same tech comes out and replaces the cable, which turns out to be the wrong part. He tells me that they were sent the wrong part and will have to reorder another one and that to speed things up I should call my warranty company (warranty company again?) so that they will authorize (meaning pay) for express delivery. I tell him that his company should step up and pay to speed up the order since he (admittedly by accident) broke it to begin with so he gives me his service manager's name I call his service manager on July 1st and am told that she has talked to 3 companies about ordering the cable and the soonest it would be in would be July 6th because of the holiday. I get a call on the 7th @ 9pm and was told the part will be here 'sometime' early next week..STAY AWAY FROM NORMAN'S
HHgreg sent this company to my house to repair my TV under the warranty plan. May 12th - He came over and looked at my TV for about 10 minutes and left. He said something needed to be replaced. A few weeks later, he came in with the new part. He put the new part in but it still did not work. He said he needed a new part now. A few weeks later, he came back with the new part. He put the new part in and said that oops, he ordered the wrong part. So now, he has to re-order the correct part. We have cancelled doctors appointments, left work early, did not go into work, all so that this company can fix our tv. And after their 3rd time trying, i'm still without a TV. We will see what other issues arise with the 4th visit. Please stay away from HHgreg and Brandsmart usa. These stores uses Norman's to do their warranty work.
Made the repairs, but at a high price. They also called at 7:15 AM (!) to confirm the appointment, after telling me they couldn't even schedule me for morning or evening (needed someone home all day to come complete the repair). Unimpressive at best.
My first and last time dealing with Normans. They have had my television for 6 weeks... when I call for updates I'm on hold an average of 17 minutes and always get a rude person to talk to. Each time I speak with them they act like they are doing me a favor. I finally had to beg them to return my TV. Now they want to charge additional money over what I've already paid to return a TV they could not fix. The worst I've ever dealt with!