Had a problem when the sewer backed up. Called Zurnís and they came out same day and stayed late until job was complete. They explained my options which included replacement of my sewer pipe. With... the age of my home there were other plumbing needs that needed to be dealt with. Due to their professionalism and quality of work I had them fix those other items. Their price was fair and workmanship excellent. They do quality work.VIEW MORE »VIEW LESS »
Zurn Plumbing came to our house the same day we called them. They were on time-arriving when promised and were very clean and professional. They took the time to explain everything and review... options, pricing was very fair and service was excellent! Kitchen sink and all drains working perfectly now, very pleased. Would definitely use again!VIEW MORE »VIEW LESS »
I had two issues that I had Zurn look at. One was a leak in our garage. The repair person did a good job of identifying and fixing the problem. However, I felt the amount charged for the work done was out of line. But the work was done fast and seems to be fine. At the same time, one of the Zurns (a son I think) came out to give me an estimate for some work I was interested in doing. Granted I didn't have all the specifics but I would assume they had done similar work and could have given me a high-level estimate, knowing it would have to be revised. He also said he would email me some plumbing supply centers where we could look at products. I never head from him again. When I received a follow up post card asking about the service, I returned it with my concerns and never heard from them again.
We apologize that you feel that you were over charged. However with all of our customers we quote our prices before we begin any work and get approval before we start. We do this so that you know exactly what you owe when the bill comes. As for the quote to do other work, he is right that one of the Zurnís came out because it was me. When I got there this client had no idea of what kind of changes they wanted to make to their bathroom and had no plans of doing so for a least 5 or 6 months. I offered to give him some names of the showrooms when he was ready to move forward because models and styles change frequently. It is very difficult to give a competitive and approximate pricing for work when there isnít a clear scope to work from, so I spoke in general numbers when I was there and asked that when they were ready to give me a call As for the response card, I cannot say what happened that we didnít follow up with that and Iím sorry. For any existing or future clients out there please donít ever hesitate to pick up the phone and call us, we want to make sure you are satisfied. I offer this particular client the same offer that if you would like an estimate when you are ready please give me a call. Regards, Matt Zurn
Had a problem when the sewer backed up. Called Zurnís and they came out same day and stayed late until job was complete. They explained my options which included replacement of my sewer pipe. With the age of my home there were other plumbing needs that needed to be dealt with. Due to their professionalism and quality of work I had them fix those other items. Their price was fair and workmanship excellent. They do quality work.
Zurn Plumbing came to our house the same day we called them. They were on time-arriving when promised and were very clean and professional. They took the time to explain everything and review options, pricing was very fair and service was excellent! Kitchen sink and all drains working perfectly now, very pleased. Would definitely use again!
We had our water heater burst on a Saturday. We left a message on their emergency line and they called us back and came out within a few hours. They replaced it and had us all ready to go in no time.
They charged me $150 to give me a quote but won't credit all of the $150 unless I did everything on their quote which was greater than $5,000. Be wary of plumbers that charge you a fee to give you a quote. I called Zurn to have them come out for a quote. They said that they charge to come out and give quotes but that if you decide to use them, they will credit the quote fee against the work done. So they sent Shawn over to my house to take a look. All I really wanted was to get a garbage disposal installed and have them check on a leak in my crawlspace. Shawn ends up quoting me 4 things to fix that will cost me over $5,000. When I called Zurn back and told them that I only wanted to do the garbage disposal, they said that they cannot give me $150 (that they had charged me for the quote) unless I did EVERYTHING that was on the quote. ARE YOU SERIOUS? They apologized for the "miscommunication" but they really should be apologizing for "scamming" me. Furious, I found another plumber. BTW, Zurn could only install a garbage disposal but cannot install new wiring. I found a guy that could do both at a lower rate and didn't charge me to give me a quote.
We contracted with Zurn to fix cathodic protection issues on our natural gas line, as well as to take care of a few (water-based) issues turned up by our home inspection (corroding drain pipe, sink needed to be low-flow, tighten the toilet tank). They can handle both. They showed up when they said they would. They did quality work and kept us informed on what they were doing (and why). They were pleasant. Good customer service as well. The best contractors are the ones about whom you have very little to say.
My sewer line was clogged. I called Zurn because of the good reviews I saw online. The two man crew came out and ran a camera through the cleanout in the driveway. They said there was a big clog about 25 feet in, possibly a root but they couldn't tell because of standing water. Ultimately they said I would have to replace the entire line but that they had unclogged it temporarily. One guy said he could "hear" water flowing through cleanouts in the yard further down the line. If that were the case the camera would have been able to see the problem, right? They did not clean or inspect the cleanouts in the yard. They charged me $386.80. One month later sewage was in the driveway again. I called and asked them what they were going to do. The answer was that they only warranted this work for two weeks and that I could pay them to come out again. I asked if they would credit what I had already paid to replacing the line. He said no, so I gave someone else $3000 to do it. Turns out there was no root. The real problem was in the cleanouts in the yard which they never even looked at. I expected a more thorough job for the price.
Had a clogged gas line. Not only did Zurn diagnose the problem for a very reasonable fee but also contacted Atlanta Gas Light on my behalf. An agent was dispatched soon after. I would use them again if simply for the extra effort that they showed. Great job, Matt!
Zurn came out to my condo to do a diagnosis of a possible leak in one of the bathrooms. Since I was not on site, I was told that the manager will call me to speak to me about payment. The manager called and the first thing he said was "You ready to give me your credit card number". At which point I replied, "Can you give me an invoice with a breakdown of what I'm paying for?". He went into a long diatribe about what they did but never offered to give me an invoice. When I insisted that he give me an invoice, he hung up the phone on me. Just before hanging up he stated that he could not get through to me and that he will contact the condo HOA to receive payment. It's very easy to get through to me. Just give me an invoice so I know what I'm paying for. Why is it so hard to give me an invoice? What business operates this way? CAVEAT EMPTOR.
I am sorry that this client feels this way and I would like to set the record straight. We were called out by his Home Owners Association(HOA) to find where a leak was coming from in this clients unit. There was evidence of a leak in the unit below and after some of the members of the HOA spent nearly 10 hours of their own time trying to find the leak they resulted to calling us out to determine where the leak was coming from. The client was not able to meet us onsite so members of the HOA did. After our tech spent some significant time testing various fixtures and inspecting them we found a problem with his shower. For the time spent and the trip charge his total was $294.00 however we decided to reduce the price right off for the diagnostic to $219.00. At that point our tech called the client, he explained what he found to be the problem and told him the total, and explained the discount. The client at that point started insulting and belittling our technician because he didn't like that is was going to cost him, $219.00 and after 5 minutes of this he asked to speak with a manager. During the time of this phone call, our tech was in the presence of members of this clients HOA and they felt the pricing was fair. We had our service manager call this client to once again explain the charges and get a credit card number for payment when the client said to him "I will give you my credit card number when you give me a price that's acceptable." At that point our service manager said to him "Are you going to pay or should we end this call and I will call your HOA and have them pay and then you can work it out with them?" Upon further refusal to pay we ended the call due to the fact he kept trying to negotiate the price lower and the price is not negotiable. So because he didn't like the price he went online and tried to sabotage our reputation when if he has a problem with it he should be talking to his HOA. Respectfully, Matthew R. Zurn
I had Zurn install a sewer line at my home, replacing our old septic system. This was a large job, and they completed it on time and honored their estimate -- which was the lowest of three bids I got (the others were from Aaron Plumbing and Allgood Plumbing). They showed up when they said they would, they were always polite and professional, and the owner even took the time to file my paperwork with the county for me. Zurn made the whole thing painless. Thanks!
Zurn plumbing was fast, they knew what they were doing, they were on time, efficient, and at a good price! I would definitely recommend them!
You will not have to worry about the quality of service or being "taken" by Zurn. They responded very quickly to my request for service. Brent trouble shot and found the problem with a very deceptive leak in the bath tub and fixed some other problems in the shower and sink in the master bathroom. The price for the work was very fair. I feel that I got an excellent service for a fair price. These are professional folks. I can recommend them without reservation.
Zurn came out to do an estimate of my issue. They found the source of my problem and had the supplies to fix it on the spot. Unfortunately, when they fixed the first problem another issue arose. I live in an older place, so it was to be expected. They have flat rates and he showed me the rate book they keep. They had to cut into my ceiling and wall to get to the problems. After they repaired everything, he cleaned up the mess/drywall and ceiling. Brent was awesome, very professional and ALWAYS asked me if it was OK if he proceeded with any repairs and or cutting of my walls/ceilings. I would hire them again even if it was a little bit expensive, at least I can have comfort knowing they have a 90-day warranty on all repair work!
A contractor clogged one of our lines through minor negligence. We had to clear the line, but were wary of letting the contractor do it, so we called Zurn based on their Kudzu profile. Their rep was most professional and worked very hard. He ran a camera down our lines and solved the problem for a fair price based on the amount of time he spent. Even though plumbers all seem to charge out of a price book regardless of time spent, in this case we had a fair estimate and excellent quality. He was an excellent representative for Zurn.
I am changing my review since two weeks ago because the owner of the company called to apologize for the problem I had with his service also they will send the service fee back to me to make up for the inconvenience. I give them A for the effort .
I have used Zurn Plumbing for many years in the Atlanta area. From rental property to my personal home. They arrive on time, in a clean uniform and provide the cost of repair BEFORE they begin. All costs are competitive and have never been over charged. I have never had them to return to a job that was not fixed correctly the first time. In my opinion, Zurn is the only Plumber in Atlanta (and I have had many).