The company will charge you a $49.50 dispatch fee or a $129.50 fee, the latter of which includes the dispatch fee and a safety inspection, and they ask for a credit card number up front. These guys... lack any transparency in pricing and exaggerate the complexity of the job to justify high prices. They gave us a fee for the entire job and when asked to itemize the cost for each part of the job, the technician, replied "we don't do that". Well, how can I then evaluate the fairness of the pricing? When the tech puffed that they would "rework" 3 circuits to justify the price quoted, when pressed, admitted that this meant just replacing 3 light switches, which takes about 15 minutes each, involves tightening wires around 3 screws on a part that cost 89 cents. At the price quoted, which approached $1,000, suggested outlandish fees for the work. Likewise a fee for a new outlet was buried in a lump sum 2nd proposal, and he refused to give a specific price for this job. My attitude is to pay a fair price, but with these guys, you will have difficulty finding what that price is. They will find other things to fix, quote a blanket price, and hide the details of their pricing.VIEW MORE »VIEW LESS »
Our home suffered a lightning hit July 29, 2008. I called many companies that night and early Wednesday morning. I left messages and no-one responded. Around 7:30am Wednesday, I called Electrical Pros. Debbie answered and was able to send out techs (Jerry & Kyle). They were very prompt, efficient, & professional. This company is smaller, which provided better follow-up. An actual "live" person - Debbie answering the initial call at 7:30 in the morning was a HUGE positive. We were so pleased with the overall experience, we hired Electrical Pros again to do some additional lighting work in our basement. They installed 14 recessed/canned lights, and installed some additional exterior outlets.
Thanks so much for your review! It is our goal to help customers like you with emergency problems as well as with the additional lighting project. We try to take care of our customers electrical needs so they are customers for life!!We appreciate your business and hope that you will call back in the future for any future needs!!
The company will charge you a $49.50 dispatch fee or a $129.50 fee, the latter of which includes the dispatch fee and a safety inspection, and they ask for a credit card number up front. These guys lack any transparency in pricing and exaggerate the complexity of the job to justify high prices. They gave us a fee for the entire job and when asked to itemize the cost for each part of the job, the technician, replied "we don't do that". Well, how can I then evaluate the fairness of the pricing? When the tech puffed that they would "rework" 3 circuits to justify the price quoted, when pressed, admitted that this meant just replacing 3 light switches, which takes about 15 minutes each, involves tightening wires around 3 screws on a part that cost 89 cents. At the price quoted, which approached $1,000, suggested outlandish fees for the work. Likewise a fee for a new outlet was buried in a lump sum 2nd proposal, and he refused to give a specific price for this job. My attitude is to pay a fair price, but with these guys, you will have difficulty finding what that price is. They will find other things to fix, quote a blanket price, and hide the details of their pricing.
4/21/2014 Dear Atlanta Boy: We are very sorry to hear about your friend's experience. As customer satisfaction is one of our top priorities, we would really appreciate the opportunity to rectify the situation. Please give us a call@770-822-2150 at your earliest convenience. We will look forward to hearing from you.
Reliable, honest, neat, professional, knowledgeable! I feel confident our electrical system is up to par after having Electrical Pros come and check everything in our house. Thanks for a great service!
Around 6 pm one day last week, we realized there was a serious problem with our circuit breaker box - it was hot and producing an ominous odor. I called The Electrical Pros on recommendation of a friend, and was told someone would come in an hour. An hour later, they arrived. Good sign right there. The circuit board was melting and would soon have caught fire. They gave a written estimate for replacing the board which was in an awkward location due to old renovation, told us how to remain safe that night, came back the next morning,and finished that afternoon. Cost unchanged. In addition, they had cleaned up completely, had checked everything out throughout the house as evidenced by appliances turned back on, clocks reset; they even labeled the circuits which hadn't been done before. These guys really know their stuff and are completely professional in every way. I sure wouldn't use anyone else now.
I am so blessed to have found Electrical Pros in my internet search for an electrician. I was so nervous that someone would try to rip me off, but the tech who came out was very respectful. He did not try to make assumptions and guess of what he thought the problem was until he was sure. And, he was patient with all my questions. I will certainly recommend them to our neighbors, family and friends. Additionally, the customer service on the front end was stellar as well.
Electrical Pros' electricians have done numerous work for us over the past ten years, and we have always been very satisfied with the quality and reliability of them and their work.
Electrical Pros has helped us with several repairs and a major rewiring of one room. They've always been fast, friendly, professional, and done great work. We've not had a single problem with anything they installed.
Needed quick install of a 240v circuit to convert from gas water heater to electric. Gave price estimate up front. Did work on time and cleaned up afterwards. Would definitely use again.
Got a new forclosed home that needed some improvements and upgrading. On time, up front pricing, master electricians that seem to care, work hard, clean up and offer lighting design.
My problem was with outside lighting. Trying to help the small guy I used two different handymen without success. Jerry and his son diagnosed and repaired several problems the same day at a reasonable rate. My wife and I own a small company and know the value of good customer service. I will use them again and refer them to my family & friends.
I can't imagine why anyone would use anyone else for electrical needs! Their service was courteous, immediate, prompt and excellent! Thank you to the entire staff! Josh and Jeremy, technicians and Debbie in the office were all terrific!
very professtional and experienced electricians. very good customer phone service - the team works together to make sure that everything is taken care of as quickly and smoothly as possible. I called them soon after for another job.
From the first phone call to the finished job – Electrical Pros are professional, timely, and exceptionally priced. I rehab OLD houses as a hobby and they have completely rewired several and just updated others. I love a good challenge but some of the tangled-up messes they have had to sort out in some of these 60-70 year old houses made me want to run. They are my electrical go-to team-mates that have helped me become a huge success. They do it all, but will only do what you need done or want done – they do not over sale. I often ask them to quote the job 2 ways: I do some of the work (hang fixtures and add bulbs) or they do it all. Either way their prices are great – the deciding factor is usually the amount of time I have. My accountant loves their itemized estimates. The best part for me personally is that I am a woman that is passionate about construction and making the undesirable – desirable. They treat me with respect and explain what I need to know in terms I understand. My father told me that if you can explain a difficult concept to a layman than you really know your stuff. Electrical Pros know their stuff.
I have had Electrical Pros out twice. The first time was to diagnose a problem with some switches we were having. The electrician was very thorough. He replaced all items needing replaced and checked to make sure that the switches connected at other locations to the same lights were all operating as they were supposed to. He cleaned up afterwards and went over everything with me. I will definitely call them again.
Had a recent electrical issue at my home that needed attention on a Sunday. After being rejected by several other outfits I called Electrical Pro's the day before and made appointment hassle free. The technician was on time, very friendly, knowledgeable and extremely reasonable. Took his time and did excellent job without gauging me for every second spent on the property. I have excellent vendors that I use at my home for various needs but did not have an Electrician. These guys are keeper's folks. I highly recommend
Recently renovated a house and was forced by the contractor to use another electrician. Problems, as they always do, surfaced. Having a "new" house, I wanted to bring someone in that I could trust to be meticulous and resolve any mistakes made in construction. Really appreciated their thoroughness and attention to detail. Have the piece of mind, now, everything is right. I have used less expensive electricians but none that provided better quality.