The Furniture Group, Inc.

Phone: (678) 292-5923
Fax: (770) 809-5066
Website: www.thefurnituregroupinc.com...
The Furniture Group, Inc. The Furniture Group, Inc. : Furniture Rental & Repair, decatur, GA


Review
Reviews: 1

Posted on 9/25/2008

Terrible Job and unprofessional
I had a couch recovered and a chair. They kept both pieces longer than they said, they wouldn't return my calls and then told me that my couch would cost an additional $300 to put in down even though they gave me a quote with down included. The couch cushion they told me would be one solid piece of down cushioning, it is not. They did not do the rolled edge and the seam on the cushion has already come undone. They were completely unprofessional. After they gave me the couch and chair back I called to have them fix the other things and discuss that we could tell they did not give us the one piece down cushion that they charged us $300 for and they won't return my calls or emails. I would allow them to fix it but it appears they have no intention of doing so. I will never recommend them to anyone.
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More Reviews
Reviews: 1

Posted on 9/18/2008

Professional and Quick
I recently had a Lane Leather recliner fixed. In addition to the reclining apparatus being completely shot, our dog chewed up the leather in two places and damaged one of the wooden claw feet. The chair was a mess, but my husband's favorite. Anyway, Kerry came out to view and give me an estimate one day after I emailed The Furniture Group. He quoted me a fair price and took the chair away that day. Less than 4 days later, the chair was returned in beautiful condition and working properly. I can't say enough about how courteous and professional Kerry was. Thanks again!
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Reviews: 7

Posted on 8/22/2008

Sleigh bed repair
We contacted furniture solutions to give us a quote on a cracked footboard. They were very responsive. Kerri arrived the day after conversation and repaired the bed onsite. The price was a little more than we were prepared to pay, but the convenience was well worth it. Will definetly use them again if needed.
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Cj
Reviews: 3

Posted on 8/12/2008

Feel cheated..
I read the good reviews and thought this would be a good company. I was wrong.

Kerri came out and replaced the mechanism on my leather chair made by lane a few months ago at the tune of a couple hundred dollars. Now its making noise like there might be something loose & it sticks when putting the foot rest down. I've called a couple times to get someone to look at the chair, scheduled two appointments that were no-shows, & now the phone number is disconnected. I would look elsewhere for your business.
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Reviews: 8

Posted on 7/25/2008

Unreliable
I used this comany to repair a dining room chair. I was told it would be ready the next day. However, it was not delivered to me until 2 1/2 weeks later after repeated calls on my part. I wondered at what point I might have to call the police to get my chair back. I will not use them again.
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