Business overview

Family owned & operated since 1964, Atlanta-based Arrow Exterminators is the eighth largest pest and termite control company in the United States. Arrow boasts a modern fleet of more than 800 vehicles, more than 70 service centers and over 1,100 employees. With QualityPro Certification by the National Pest Management Association, the company offers innovative and environmentally responsible services to protect homes and businesses of customers in Alabama, Arizona, Florida, Georgia, Kentucky,.. Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia. Visit http://www.arrowexterminators.com for more information.

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Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Environments

  • Commercial
  • Food Service
  • Industrial
  • Medical Facilities
  • Residential

Treatments & Services

  • Animal-Proof Barriers
  • Baiting Systems
  • Exclusions
  • Exterminating
  • Inspection Letters
  • Liquid Bait
  • Mosquito Control
  • Prevention Treatments
  • Removal
  • Solid Bait
  • Spraying
  • Trapping

Structural Work

  • Borate Treated Products
  • Dry Rot Repairs
  • Post-Construction Treatment
  • Pre-Construction Treatments
  • Repairs
  • Ventilation

Pest Type

  • Ants
  • Bats
  • Bedbugs
  • Bees & Wasps
  • Beetles
  • Birds
  • Bugs - General
  • Centipedes
  • Earwigs
  • Fleas & Ticks
  • Flying Insects
  • Household Pests
  • Mosquitoes
  • Moths
  • Opossum
  • Pill & Sow Bugs
  • Raccoons
  • Roaches
  • Rodents, Rats & Mice
  • Scorpions
  • Silverfish
  • Skunks
  • Snakes
  • Spiders
  • Squirrels
  • Stinging Insects
  • Termites
  • Wildlife - General

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Arrow Exterminators is QualityPro Certified by the National Pest Management Association, Inc., a third-party verified certification earned by less than 1% of pest control companies in the U.S. representing dedication to professionalism, excellence and environmental responsibility. Arrow Exterminators is a proud member of the National Pest Management Association, State Pest Management Associations, Home Builders Associations, and Local and State REALTOR? Associations.

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1964

Green Credentials

The STEPS Total Protection System from Arrow Exterminators utilizes Integrated Pest Management (IPM), the most environmentally friendly approach to pest control. IPM is a straightforward three step process including inspection, identification and treatment only when and where necessary. For state-of-the-art termite protection, STEPS features the Sentricon System with Always Active trusted to protect the White House and Arrow is the #1 installer of Sentricon in the world.

Languages Spoken

  • English

Reviews

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Disorganized, 7/13/2010

My husband and I bought our first house and wanted to support the local business owners, so we choose Arrow. The price was great and the website had a free service. We had our first pest service,... which went very smoothly and during this service, they had someone come out to the house to give us an estimate on mosquito and termite services. The person who came out to our house stated that now that we are customers of Arrow, we could also use a coupon for the first month of mosquito service. I went ahead and agreed to the first month of mosquito services since it was free. Well a few days later in the mail, I got a bill. I called about it and Forest told me that it would be taken off the bill and not five minutes later I get another call from the administrative office telling me that I cannot and that I have to pay for either the pest control or mosquito service. She was very rude and I told her that the technician gave me the information about this program and we probably would not have agreed to the service. Now I am wondering if we end up doing the termite service, am I going to have to get a rude phone call.

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Don't use Arrow for Wildlife, 4/27/2010

Don't hire Arrow's Wildlife division. Had a terrible and costly experience with them. They didn't do the work they promised they would do. I ended up firing them and hiring someone else. Please don't... make the same mistake I did.

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Linked Review

danieray

Reviews: 0

Best Price

We just switched to setricon and arrow was thge best price and quickest to give us a quote. they came and installed within days and we're very happy with their overall service!

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Mags82

Reviews: 0

Disorganized

My husband and I bought our first house and wanted to support the local business owners, so we choose Arrow. The price was great and the website had a free service. We had our first pest service, which went very smoothly and during this service, they had someone come out to the house to give us an estimate on mosquito and termite services. The person who came out to our house stated that now that we are customers of Arrow, we could also use a coupon for the first month of mosquito service. I went ahead and agreed to the first month of mosquito services since it was free. Well a few days later in the mail, I got a bill. I called about it and Forest told me that it would be taken off the bill and not five minutes later I get another call from the administrative office telling me that I cannot and that I have to pay for either the pest control or mosquito service. She was very rude and I told her that the technician gave me the information about this program and we probably would not have agreed to the service. Now I am wondering if we end up doing the termite service, am I going to have to get a rude phone call.

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HParker

Reviews: 0

Don't use Arrow for Wildlife

Don't hire Arrow's Wildlife division. Had a terrible and costly experience with them. They didn't do the work they promised they would do. I ended up firing them and hiring someone else. Please don't make the same mistake I did.

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privatematters

Reviews: 0

The Worst

They are just terrible! Don't use them. Technicians don't return phone calls. Work is a mess and they do not maintain a professional image at all.

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pearl580

Reviews: 0

We have used them for 2 years

We moved into a house that was totally re-done and had not been lived in for 2 years. We had lots of bugs and could not get rid of them. Finally we got Arrow to come in and they did a great job. They come every 4 months and even is bugs get in and are usually dead or dying by the time we see them. They also do our termite bond as well. Very personalized care!!

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MisterBsMom

Reviews: 0

Great services!

I have been using Arrow for years. They are very professional, prompt, friendly and do a great job. Very highly recommended for your extermination needs!

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pie727

Reviews: 0

Find Someone Else

If you have a rodent problem.. DO NOT CALL ARROW!! They are terrible. I have been dealing with them for over a year, and I still have rodents. They are the most unprofessional, incompetent people that I have ever encountered. The technicians are careless (do not wear shoe covers, leave trash in your house and outside your house (cigarette butts, etc), put their dirty, sweaty items on your things, etc, etc. And that is only if they decide to show up - the scheduler has put down my appointment on the wrong day on multiple occasions. I could go on and on, so please don't call them or give them your business, unless you want your life to be he!! and you want a second job (keeping on them to make sure they what you paid a lot of money for them to do).

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alisharose33

Reviews: 0

Terrible service, and shame on you Arrow

We were in the process of buying a house andhad Arrow come and do a termite inspection and give us an estimate for a bond. The guy told my husband that he needed his signature and my husband said that he didn't want the service done just yet, we hadn't even closed on the house and weren't sure if we were going to get a bond. 4 months later Arrow calls and says pay your bill today or it goes to collections. We told them that they never treated the house, and she said yes we did on "this date". The date that she gave me was actually 2 weeks before we closed on the house. HELLO? First of all they never did the service they said that they did. Somebody did drill into the driveway, but that was it. They were supposed to trench around the whole house and when I asked there manager Jason about it he said that I'm looking for evidence of something that was done 4 months ago. That brings me to another problem, why did they wait 4 months to tell me that I owed them money. My husband is a home inspector and would have noticed something like trenching, especially with our GA clay. So it turns out my husband unknowingly DID sign a contract, and we were forced to pay them for this service that we didn't want, which they never actually did. We buy several investment properties a year and have used several different companies, were loyal to only Breda now. Plus they billed us at closing to extend our contract. 3 months later and I'm stilling trying to get that money back.

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fromatlanta

Reviews: 0

A Motley Crew

I have never seen such a motley crew of exterminators. The first one they sent to our home acted and looked like he was stoned. Another came to our home at 7:00 am unannounced,let himself into our backyard, sprayed for misquitoes and left a bill on our front door --- we literally jumped out of bed in our pajamas to see if someone was trying to break in the back of our house. Lastly, they only go in our attic and basement if I SPECIFICALLY tell them to do so. If I ever forgot to tell them for some reason, they did the minimal amount of spraying and were out the door in 5 min flat. This company is completely disorganized, unprofessional and apparently needs to implement some kind of drug testing policy. If you are using this company, you should switch. We did.

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sonnycopelan

Reviews: 0

Best for My Needs

Choose Arrow (bait system) during home construction and continue for the past three years. Good service and value.

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Bedelia

Reviews: 0

They got my termites!

I had a termite issue and a policy with Arrowhead. They got rid of the termites and repaired the walls that had been affected. I was pleased.

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mnomom

Reviews: 0

Great customer service

This office provides me with quarterly pest control. I've had the same technician for 7 years. He's great, always asking about any problems I'm having with bugs, he always warns me with what pests are coming "into season." He's always prompt and quick with his work.

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janprincess

Reviews: 0

LOVE ARROW

Arrow had the termite bond on our home, so I contacted them for pest control too. The technician really knows his stuff! They also took care of squirrels falling down our chimney and invading our attic. We signed up for mosquito control at the recommendation of our tech guy and it is lovely to be outside on the deck now. A couple months ago, their carpentry division put up a fence for our dog! Who knew an exterminator could do all that!?

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mamadog21

Reviews: 0

On time and friendly

The prices are very competitive and the service people are terrific. Always willing to come back when the little critters find there way in.

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miserusb

Reviews: 0

looking elsewhere...

** I posted this review of Arrow in 8/07. Just realized they deleted their profile and created another one! Not sure if it's b/c they were getting bad reviews or what but I'm reposting this!!! We bought our house a year ago and the seller paid for termite treatment... things have been fine since. About a month ago I get home from work and there is a $175 invoice attached to my front door. I tried several times to call to find out why someone was treating my house without my knowledge-- no one even called to tell me they were coming! Come to find out the seller had bought a 5 year bond, which was fine, but still I would've liked a head's up about them coming to my residence. They had to come back out anywhere so they could look inside. The technician was over an hour late, with little apology. I stayed out of work that morning and was on a time restraint. Also, he kept talking about his last employer, why he was fired, his divorce, etc, etc. Just unprofessional all the way around. On top of it all, I think their prices are higher than others... Because of this, I am looking else where for my yearly termite service as well as my quarterly pest control. Wouldn't recommend.

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