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New Age Video Production

(281) 454-5104

107 1st St W, Ste 201Humble, TX 77338   map »

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POOR customer service, 3/05/2009

My husband and I hired robert to video our wedding. We purchased his top package; close to $3,000. We were married in October 2008, I started calling him in December to see when the video would be... finished. He had me calling him on a weekly basis because he wasn't finished and had one excuse after another. He also NEVER returned a phone call. At the end of Feb., he called me back...finally. When I picked up the video, it was not professionally complete. The reception DVD ran out of tape in mid-sentence and picked up in the same place on the next DVD. He included a slideshow of stills from the ceremony where two pictures had MY EYES SHUT and one picture of my mom had her mouth contorted as if she was speaking when he paused the tape to create the still. This was terribly unprofessional and NOT anywhere near the product quality samples he showed us in the beginning. When I contacted him...as he requested...to tell him of any problems, he yelled at me, told me, "the customer is NOT anyways right," caused me to cry when he told me the video was complete and couldn't be fixed and finally, he hung up on me. He also hung up twice on the wedding coordinator that recommended him. In the end, I finally got the video on March 5, 2009 and he did fix the problems but I am not satisfied with the customer service I received and will NEVER be a

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Linked Review

dissatisfiedgirl

Reviews: 1

POOR customer service

My husband and I hired robert to video our wedding. We purchased his top package; close to $3,000. We were married in October 2008, I started calling him in December to see when the video would be finished. He had me calling him on a weekly basis because he wasn't finished and had one excuse after another. He also NEVER returned a phone call. At the end of Feb., he called me back...finally. When I picked up the video, it was not professionally complete. The reception DVD ran out of tape in mid-sentence and picked up in the same place on the next DVD. He included a slideshow of stills from the ceremony where two pictures had MY EYES SHUT and one picture of my mom had her mouth contorted as if she was speaking when he paused the tape to create the still. This was terribly unprofessional and NOT anywhere near the product quality samples he showed us in the beginning. When I contacted him...as he requested...to tell him of any problems, he yelled at me, told me, "the customer is NOT anyways right," caused me to cry when he told me the video was complete and couldn't be fixed and finally, he hung up on me. He also hung up twice on the wedding coordinator that recommended him. In the end, I finally got the video on March 5, 2009 and he did fix the problems but I am not satisfied with the customer service I received and will NEVER be a

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