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Posted on
10/19/2012
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Slightly Disappointed...
I live in Baltimore and needed a painter to cover a stain in the ceiling of a condo I rent in Atlanta. I called BW and Phil was SO professional. We communicated by phone and email. He worked with my tenant to set an appointment, provided me with an invoice by email and allowed payment by PayPal. It was amazing! My disappointment came afterwards.
I paid the invoice immediately after the work was done. The stain was still visible right after the job, but Phil assured once the paint dries, the stain wouldn't be visible. Phil said if it was still showing, he’d send someone back out. I emailed him to let him know it was still there 2 days later. I sent another email when he didn't respond. He told me there was a death in the family so I gave him the benefit of the doubt. A week went by and I followed up by email. No response. Emailed again. No response. I decided to call; THEN he answered. We settled on a date. Then on the day of, he canceled. I still gave him the benefit of the doubt, but after several weeks, I never heard back. A month later I sent a final follow-up email to see if I would get a response. I never heard back and until this day, I have not heard back. I had really high hopes for this being my go-to painter, but I paid for a service I didn’t receive.
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BW Painting replied on
10-19-2012
Alexia, I'm sorry that we've seemed to have had a breakdown in communication. I did get your last email and replied back asking that I be informed of when we could come by to take care of that area. We did prime that stain, paint the ceiling and the stain did come back and I have been waiting for a time that your tenant would be available for a return trip to resolve the issue. I spoke with you last time scheduled and told you that I was running fever with the flu that was going around and I have had two deaths in the family of late. I am easy to contact via text, email or phone call. I feel that it is slightly unfair that I've not been given the benefit of the doubt, since you acknowledge that I have answered your calls. We can still resolve this provided someone is available at the condo during regular business hours.
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