Atlanta Flooring Service

Phone: (678) 992-4437
Website: www.atlantaflooringservice.com...
Atlanta Flooring Service Atlanta Flooring Service : Floor Laying & Refinishing, Atlanta, GA


Review
Reviews: 1

Posted on 5/28/2009

A Pleasure to Work With
My experience with AFS was the best I have ever had with any contractor I have ever employed. They were an absolute pleasure to work with from start to finish. The management staff and crew was professional, courteous, friendly, honest and knowledgeable. They answered all questions to my satisfaction. They also kept me informed of necessary repairs(due to the water damage), progress and time line. Their cost estimate was competitive and accurate. They kept true to their word throughout this wonderful experience. The floor installation crew was punctual every day. Upon completion of the day's work, they left my property neat and clean. They were hard working and friendly. The finished product, my new beautiful floor, is now the envy of the neighborhood. I believe AFS philosophy is to give the customer the best product and service possible. He has won my trust thank you Carlos to give my house the beauty!!! that was needed
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More Reviews
Reviews: 1

Posted on 2/10/2014

Don't Use Them if You Like Your Home!!!
At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.
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Reviews: 1

Posted on 9/27/2013

Worst Experience Ever
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.
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Reviews: 2

Posted on 6/27/2013

Ruined my hardwoods with refinish service
We asked for a refinishing quote on the floors and stairway. Live and learn over this mistake.
Issue 1 - Didn't offer any sort of written contract or guarantee when we began to authorize the work.
2 - We authorized only the floors and during the process they began to sand down my stairs before confirming (specifically told to wait when we talked).
3 - After sanding and applying poly, waves appeared across my floors caused by an issue with the drum sander.
4 - Also, they didn't fill any knots after sanding, leaving exposed holes in the floor.
5 - Also they used satin when we requested semi-gloss. Carlos agreed to have the team redo the work, but they still left waves in my floor, left pools of poly in corners, poly splashed up all my baseboards, and had clumps of poly/sawdust left around as well. We complained again, but had already been without my home for 1 week plus and did not want the crew back for another 4 days.

I do not recommend using this service for floor refinishing.
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Reviews: 2

Posted on 3/9/2012

Reliable Installer
We have now used Carlos and his company twice. Back in 2008 my wife and I ripped up the carpet in our den and laid hardwoods ourselves. Unlike other companies that we received bids from, Carlos didn't care that we were doing the "hard part" ourselves. He gave us a fair quote, about $100 cheaper than anyone else. The results were so good that fourd years later when we decided to lay hardwoods in our master bedroom, we called Carlos first to get a bid to sand and stain our floors. We also got a couple of other bids just to compare; and sure enough Carlos was much cheaper than anyone else. Carlos was also using 3 coats of Polyurethane when all of the other companies were charging extra for anything over 2 coats. Carlos is the only person that you need to call for your flooring needs.
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Reviews: 7

Posted on 3/1/2012

Love the results!
We had a rather extensive renovation on two floors. We are very pleased with the quality of Carlos' work. The finished product is just gorgeous and is exactly as we pictured it!
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