Georgia Pack and Load Moving & Storage

We contracted for a move one hour away to be out on Friday and move in Saturday. On Thursday we raised concerns that 2 trucks wouldn't be enough. Bruce the sales guy assured us that they were a short distance away and that they could dispatch another truck post haste. On Friday I arrived home from the closing to find all 5 hourly-paid packers sitting around waiting for the 3rd truck to be rented and arrive in Friday rush hour traffic. They seemed to be hoping we would just say we would take care of the rest which was impossible. We missed our contracted vacate time as a result. They told us that the 3rd truck couldn't deliver until Monday which we weren't happy about but had few options at that point. Packers were very clear about the protocol for their tips though.
On Saturday they shattered a matching dining set chair and a mirror to an antique bedroom set in the unload. They put a hose reel on top of other boxes which leaked water into them -- fortunately nothing critical. We mistakenly paid for services rendered in good faith.
Come Monday no truck, no call, nothing. We called them and they seemed to have total amnesia. After some time they committed to a THURSDAY delivery of our remaining possessions which they implied they had TAKEN OFF THE TRUCK. We needed to cancel our check to get proper prioritization of our situation and a call from management.
Very very displeased with the services and lack of professionalism.

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What a great experience. The company gave great service, and sent 5 guys for the price of 4. What was quoted as a 5 hour move only took 4 hours and there was no extra charge for the extra person. They were on time, and very professional. The crew was extremely professional, pleasant, personable, and very hard working. They never slowed down, and only took about 15 minutes to eat lunch, then they were back to work. I will definitely use this moving company again. My expectations were exceeded by the crew they sent out.

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I was very nervous about hiring a mover after all the bad reviews out there. This company seemed honest and upfront from the beginning. The were no extra charges and their rates were the same 7 days a week. the movers worked very hard and were very careful with my furniture. Nothing was damaged and the move went smooth. I will use them again and would suggest them to anybody.

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This company is an all around pleasure to work with. from the time of booking to paying my bill they explained evrything. I moved my 3 bedroom home from Winder to Marietta and was told the move would take about 8 hrs. well the guys arrived and went right to work they wrapped everything and were so fast. They were also alot of fun to be around but also very professional, which was a pleasant suprise. When they unloaded they put things where we wanted and then my wife changed her mind and they were happy to rearrange for us. The move came in at 7 hours and the the foreman made sure I was completly satisfied.These guys worked hard were very professional and made a stressful move enjoyable. I will refer these guys to every body. Great job.

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GP&L deserves a 5 star, my team deserves the boot. Bottom line, I would use them again, the professionalism of management makes all the difference. I have spoken with Read regarding the issues of my move and GP&L management stands behind their company, they’ll do what it takes to make customers happy. This has bothered me for a year. My desire is to ensure that future customers of moving companies (not specifically GP&L) know what they may encounter. I read all the great reviews, met with Ralph and felt we were in good hands. The team assigned to our move obviously was not the “A” team. Their first order of business was to inform us that their tip should be in cash; when packing they removed clothing from dressers which was not supposed to have been the case, this created a shortage of supplies (they made no attempt to get more supplies) and space on the truck (which caused us to leave some expensive items behind, since this was a long distance move those items remain in GA); they loaded/unloaded/and reloaded items wasting much time, which of course was reflected in the bill they handed me which far exceeded the quote I received, GP&L did revise the bill to my satisfaction after learning of my experience. Before your team arrives for your move make sure you have a contact number for management, know what/how the team is supposed to pack and load you, if it doesn’t happen call management.

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