I brought my Prius in for service on a Saturday morning. I was promptly taken care of, even though I did not have an appointment. The staff at the service department of Magnussens Toyota of Palo Alto are always very helpful and courteous. This time I was assisted by Amir Shah in getting my car serviced and off in an efficient manner.
I just wanted to say
I just wanted to say that after having been unhappy with the auto service providers I used to go to for my ever-dependable Ford Explorer Sport, I found your staff friendly and courteous. I found the shop just the most inviting I have ever, ever visited and just felt welcomed. I found your prices competitive but reasonable. I think the location is nice because I can go grab a burrito at my favorite place down the street if I ever get hungry waiting. ;) I definitely will (and have) recommended your shop to my friends and family.
Customer Satisfaction & Loyalty Above All
We recently purchased a low mileage, late model Saturn. Over the next few months the car exhibited some strange behaviors - oil leaking into coolant most notably. Well, turns out we had purchased a lemon with a likely cracked engine block. Scott stood by his word and found us a replacement engine and installed it for no additional charge. It is clear they put our satisfaction paramount above all other considerations. As a result they will continue to have our business. I recommend them fully.
Traded with Eserini for more than 25 Years
Bill Eserini and sons Matt and Andrew are honest, give fair price appraisals and do good work. They will call you immediately if they discover the unexpected. Most repairs are done in one day. If you need a lift to work, they are happy to provide it. If you need to wait for your repair, the environment is nice.
great car shop
Always on time, always call if there is additional work to be done and/or cost. Don't just do what is asked but diagnose other work the car might need. Clean waiting area with coffee, magazines, TV, and restrooms!