Person on the phone was very courteous. His name was Pat or Joe...can't remember. Anyways, I was running around like a maniac after my house got flooded and he was able to squeeze me in for a delivery the next day. The driver was so nice and was able to get the unit in a real tight spot. The unit was the perfect size and really made a difference in getting my stuff out of my house so we could get it fixed. Highly recommend.