I've had several opportunites to deal w/these people & enjoyed every interaction. I've had times when my car was out of the loop & been loathe to resort to some gerbil car...I want to continue to drive a "quality" vehicle instead of some poorly maintained & poorly cleaned vehicle. These vehicles are worth the extra $ to rent to maintain a quality of life & safety while your car is "indisposed." I would even consider using their limo services if I ever needed to. They are very courteous!