I've been working with them for 7 years now with my investment property. They have placed 3 great tenants in there during that time frame and everything has gone great. I wanted to write this review in response to the below review by my tenant. I'm really regretting approving her as she has been no end of trouble and I wanted to thank the team for putting up with her. This company does great property management, absolutely fantastic photos for their ads and they are easy to work with. Highly recommended.
Excellent communication shaneka and she made the process easy! She was amazing!!! I love how shaneka related to us so easily.
Willing to Work With ME
Glad to share about the God Send Ms. James. She was willing to work with me, even with an eviction on my credit. The house was affordable and although Ms James is sometimes hard to get a hold of, she made sure everything was fixed prior to move in. Rent was never raised in my 3 years at the property and I never had any issues with my deposit.
Compassion when it was needed most
We needed to rent a larger home for our idiot kids who moved out then came back... and found a very nice house managed by DK Rentals. We signed an agreement to rent the house, put down a $1,000 deposit and went about our business, ready to sign the lease in two weeks. Four days later, my wife was diagnosed with Cancer. In the next 10 days, we spent over $6,000 in medical bills (that's WITH insurance) and found that we could no longer step up to a larger house. I contacted Julie, who could not have been more understanding. They even went so far as to return our deposit, noting that they know how financially draining a severe illness can be. Compassion in a person is a rate thing....
I've had very bad experiences with landlords in the past and am very skeptical of property management firms and such. Mr. Snow is super easy to deal with. They handle any problems you may have right away. On average, it takes less than 24 hours for them to handle any concerns that I may have. Also, making a payment is very easy on the online portal as well. I am very pleased!