Excellent experience! Took in the lid to our grille for help getting the handle securely attached... Not only did the employee meet me at the door and ask how he could help, but he fixed the handle for me free of charge! It only required a few new nuts/bolts. He asked if I needed anything else, and he was able to help me find supplies to resolve a ceiling fan issue at home. Friendly, knowledgeable, helpful, and fast! I believe the employee's name was Jason.