Had a water heater problem at 7:30. Called at 8:00. Fixed that day!!! I expected next day service, but Bobby said "no problem, I'll be out there." He texted me throughout the process to let me know how all was going as well! Great communication! That's what I appreciate: Bobby let me know how things were going throughout and kept me updated!! Now that's service you can't buy! He even sent a few pictures for me to see the problems! Now that's professionalism!!
Quick, honest and professional!
When it became apparent I have a clog somewhere in my sewer line, I called Mr. Plumber and Jimmy was dispatched to my house. After I explained the problem, Jimmy had a look at the pipes in the crawlspace and alongside my house and explained the oddities of 107-year-old plumbing, since no handyman books cover those. He gave me a ballpark figure for the cost of replacing the line (lower than I imagined) and didn't even charge me for the call, since he wasn't able to restore flow inside the crumbling line. It's not often I have a minor household emergency and find myself wishing the serviceman was my neighbor, but Jimmy is just a great guy! If he's representative of the Mr. Plumber staff,...
Plumbing Specialist by choice!
Superior Plumbing has become our family's Plumbing Specialist by choice! Also, Paul A. has done an amazing job on three different occasions - we would highly recommend Paul, and would suggest asking for him personally, for all your plumbing needs. These folks are true Professionals, our appreciation goes out to both Paul A. and Emily G. We feel like they have exceeded our expectations... great service, attention to details and outstanding professionalism - job well done! Tony and Becky
Work done satisfactorily
I had a problem that needed immediate attention and I called Aaron at about 1pm. The scheduler/receptionist was very friendly and told me that they could not get out to me that day but they could the next morning. Gary Fuller from Aaron called me that he was on his way. He arrived, and looked at the problem and told me what the repair required but that if he discovered a special valve needed to be replaced on the ejector system, the charge would be higher. He began assessing the problem, found the valve was fine and completed the work. He also did a great job of cleaning up the area in the mechanical room where the problem was.
Robert was fantastic and came out to fix a problem the builder failed to repair while we were under warranty. He fixed the issue and helped us figure out the mistakes the builder had made. Would absolutely use again and recommend!