My experience ended well after small hiccup
My experience with Hero Septic went from good, to questionable, to great. First the good - My septic tank backed up last night so we couldn't use any water in the house. A previous customer of Hero's referred me to them. I called, they were sympathetic to my issue and made an appointment for 2-3:00 PM the next afternoon. Now for the questionable - At 4:45 PM I begin calling to get an ETA because no on has shown up. By 5:30 PM I wrote them off and called another company. I get a call back before 6:00 PM apologizing for not contacting me earlier to tell me they were stuck on a very tough job, but would head my way when they finished. They actually called again when they were on their way....
Don in Loganville
Excellent company. Punctual and professional. Saw the problem, gave a quick estimate, and got the job done without delay. Reasonably priced. Will use again when needed.
I had been living with a periodic rank odor from an open dry trap in my home for years! I had several plumbers out to my home but no one was able to source the odor. I called Bruce Wilson and promptly returned my call and was able to come out the next day. After only about 30 minutes he found the source of the odor (an uncapped sewer pipe by my HVAC unit) and solved the problem. I could not be more pleased with the service I received and reasonable charge. I only wish I had called Bruce 7 years ago when the problem first came up;-)
Eric was great
Eric was quick to locate the problem. He solved the problem and replaced my outside water line. No mess and everything works great!!! Thanks Eric! Vivian Peritts
Derrick Bell is truly a Master Plumber! This was the best plumbing experience I have ever had. Derrick was on time, very professional, had all the tools and parts required to complete the job with him. He was fun to work with. He stayed until the job was completed. He came out to an emergency call even though I had not used Arrowhead Plumbing previously. Great job! Will tell everyone to use Arrowhead Plumbing.