Sales room and finance managers were very friendly and patient which made signing a lease on my 2014 Ford Focus very simple. However I wouldn't recommend servicing your car here. It turned out I had 3 recalls due to the dual clutch transmission and never got a letter about it. They're really not that helpfull when something goes wrong with the car.
Experience Was Great
I want to thank Chris for his great service while I was purchasing a car. I had an amazing experience shopping for a car at Direct Auto Mall in Framingham. The amount of cars available was great and the process of buying my car was easy. I am recommending this dealership to anyone that is looking for a car.
Great Customer Service
Great customer service from all employees who I had interaction with. I would recommend them to anyone looking for a used car.
All I can say is Grace is a great place for your next vehicle. I had a great experience with your sale associate Natasha, she was great, helpful and a very "people person" which help sold me a Dodge Caravan. Grace definitely deserves a 5 star all day. Thank you Grace & Natasha.
This has been a very stressful process till I came across Grace Quality, your staff was amazing (natasha & sandy). Thank you, and I will tell anyone that's looking for a car to check your dealership out! P.s. you have the cutest puppy!