Took time to answers all my questions
I have purchased filters for years and when my distiller stopped working he explained the problem and the fix needed, my Mini Classic II needed modified to go from Strix to Otter style heating element. Mr Napier was wonderful and my distiller should last another ten years with no problem. He told me how to pack it and we are totally happy with his service and the distiller. Highly recommended, 5 star service.