The arbitration hearing between Mr. DelValle/Ms. McCarthy and LeafGuard Northwest, was held on September 11, 2013, in the Portland market. Both parties had the opportunity to present their side of the issue, along with all evidence each had to back it up. We received the arbitrator's ruling on September 17, 2013, in which they stated we never offered the 100% satisfaction guarantee or your money back they had alleged we offered and thus, found in LeafGuard Northwest's favor regarding the matter. This will bring the issue to a conclusion.
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