The repairman was familiar with the system. He was also very courteous - respectful - and neat in appearance.
Best service ever !
i have never had such good service from a contractor, i will definitely recommend this company to everybody i know.
Updated - Two managers called me
Two higher ups at Casa just called me and agreed with my complaint. I am not being charged and they were very sorry it was handled the way it was. Changing my rating to satisfied! I called Casa Monday morning because our water heater was not providing hot water. I told them I could try to relight the pilot before they sent someone out and was told not to because it was not safe. They said they would have someone call me and have a technician out some time that day. The Technician, Shannon, showed up unannounced early afternoon. He took one look at my water heater and did exactly what I was told not to do. To make it worse, he did not bring any tools with him, so he asked to borrow...
Best all around
Kyle is great. We have used him 3 times. Had problems Sunday after Christmas. He came out and fixed problem and didn't charge an outrageous amount for a weekend call or holiday call. Stands behind his work.
Bryan came out and fixed our heater fast and didnt charge us a lot of money for his service. By far this has been the best service from and a/c and heating contractor by far