Excellent! Our dog was horribly in need for a shave and a bath as she is a border collie. They took excellent care of her. She was unrecognizable when I picked her up 4 hours later, but she feels better and looks great. I was surprised at the low cost, and I would have gladly paid more. She is arthritic and in pain and they treated her accordingly. The facility was recommended by our Vet. and so do I. Thank you so much Pampered Pets.