I've had an open account at Olin Credit Union for 14 years and every time I begin the loan process on a new vehicle I cringe. It's impossible to get anyone to answer their phones, return calls, or complete anything in a timely manner. The only reason I keep my account there is for the lower interest rates. After using Olin for four auto loans however, I think I just can't take it anymore.
Posted: 1/20/2010 • Link to this review
The Mortgage department at the Bethalto location is the most customer oriented and friendliest I have ever dealt with. Mrs. Shipton was the person we worked with and she made the entire process so less stressful than I could ever imagine. She answered all my questions and never put me off. Any time we called she made sure we understood what was going on. If this is what the mortgage department is like just imagine what the rest of the bank is like!
Posted: 9/26/2007 • Last edited: 1/02/2008 • Link to this review