the good - they came over quick and were extremely knowledgeable as far as locks go - the bad is that it took them over an hour to get to me - next time i guess i should just say it's an emergency when she asked.
Posted: 8/05/2010 • Link to this review
We had an issue with a doorknob and they came out to help us. They were there within two hours of my call on a Saturday (non-emergency call) which was awesome. He not only quickly figured out the issue with the doorknob, but he also went through areas of our home and gave us great tips on how to make our home safer. They went above and beyond and it felt to me like they really cared about the safety of their customers. We highly recommend them for a great Locksmith service and when it comes to turning your keys over to a stranger, you want to make sure that you choose the right person - They are it !
Posted: 7/30/2010 • Link to this review
Lovely service - came over in a snap. after he opened my door I had him take a look at the back door to our house and he had some really good suggestions as far as how to keep it secured (it's an old door) what I really appreciated was the fact that he did not try to sell me anything and took his time to review my lock and explain everything to me ! High 5 from me!
Posted: 7/24/2010 • Link to this review
wow - after calling about 6 different locksmiths I almost gave up on finding someone who i felt was honest and real and could come help me out when i got locked out. This guy was super nice, got here fast and handled an emergency situation in the most professional way possible - that's why I am happy to leave a positive note for him and his crew.
Posted: 7/21/2010 • Link to this review
We lost the only set of keys to our truck and they came to the rescue right away. We ended up having them re-key our entire house because they were so efficient and friendly. Great service!
Posted: 7/02/2010 • Link to this review
I used the service before for my home, and when my job needed to have locks replaced I thought good props if I suggested the company that provided me with great service. I stepped up and made the call for my job and the technician came out. He was professional Courtesy and got the job done with little effort. Business now secure and I look good in the Eyes of my boss..Good job guys..
Posted: 6/25/2010 • Link to this review
They are great. came to my new home to replace all of my locks last year. He was quick, efficient and his prices were fair. The key event happened several months later, when my 2 yr old son was locked in his bedroom mistakenly by an inside lock that was erroneously set in lock mode (fortunately he slept through it). I called their receptionist and she sent me a locksmith right there on the spot as it was an emergency. She even called to check in and make sure he arrived. After he opened the door he charged me well over the quote she gave me over the phone, so I called her back at the number I had right away and she said "let me talk to him!" and suddenly the price dropped by $20. After the transaction was completed they called to make sure the credit was back on my card. It was. That is amazing customer service, and for that i add the 5th stars as they went out of their way to make sure I was happy.
Posted: 6/21/2010 • Link to this review
they came and changed out the locks in my new apartment. I scheduled an appointment a few days prior to me moving in - they did very good work and the prices were very reasonable.
Posted: 6/18/2010 • Link to this review
I always feel weird when i contact people who do these type of jobs as you never really know if you are being treated fairly. I have to say this company went above and beyond to help me out - were very professional and understanding of my emergency and were very fair in their pricing.
Posted: 6/16/2010 • Link to this review
* 24-Hour Service Available