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Myself and a friend took over an existing unit housing a car that we purchased and were planning to restore. In five months of storage, they lost our information 5 times, and each time we would have to go in (at their convenience) and re-fill all of the paperwork, and pay for the month since they couldn't seem to maintain the auto pay information. We closed our account 2 months ago (Fully Paid)removed our belongings and all was said and done... Apparently not, because I just got a rather threatening past-due notice on a unit that we closed two months ago... Have fun selling off an empty bay guys. Either way, I'm filing a complaint with the BBB. Perhaps our experience was unique, but I will never do business with this group again, nor would I ever recommend this location to anyone.
Posted: 8/14/2011 • Link to this review
We are very sorry for any negative experiences recieved from previous management. This facility has been under New Ownership since August 2010. The new management company (Tellus Self Storage) has over 50 storage facilities across the South East and prides themselves in customer service and managing excellence. Thank you!
Posted: 9/28/2010 • Link to this review