I will never return and would not send my worst enemy to A CUT ABOVE. My dog is a rescue who spent 2 years in a tiny cage, never let out for exercise or human contact. Because of this she is terrified of being caged, A CUT ABOVE promised to groom my dogs without caging them and then the staff completely ignored this request. I returned to see them take my shaking, cowering, terrified dog out of a cage. When I complained they refused to contact the owner or manager and refused to give me back my pets until I paid. I took my dogs home and called the owner/manager (not sure which) and boy did she give me an earful. Through repeated attempts to come to a resolution with her over the charges she consistently berated me and treated me worse than most people treat...well, their dogs! She hung up the phone and yelled. I disputed the charges with Amex and on her sworn statement to them SHE LIED about what happened and attested to events she was NOT EVEN PRESENT FOR. This place is completely unprofessional and certainly unfit to handle people's beloved pets. Steer Clear!
Posted: 3/22/2010 • Link to this review