I patronize the Corson pool supply store in Chandler and have always been happy with the service I received so when it was time to hire a weekly service for my elderly parents I went with what I knew; what a MISTAKE! From the very beginning I had noticed that the tech wasn't doing everything the service manager promised me they would do like ensuring the pool stayed clean and clear. I called in with my concerns and was assured they would be addressed but it just got worse as the summer went on and finally the pool turned bright green. Now get this; when I called and spoke to the service manager he said it "might just be the way the light is reflecting off the pool. It might not be green at all." After another call he finally visited the house and confirmed rather sheepishly that the pool was indeed green. He asked me when we had changed the water and sand (it was just a few months before in the early spring) and generally tried to deflect the fault for the pool to me. It took them 2 weeks during mid-summer to get it under control during which time nobody could use the pool due to the chemical brew they were using to kill the algae. At no time did anyone from Corson's apologize and then they had the audacity to try and charge me for the extra chemicals used to fix the water by slipping the charge into my bill. After a few more months of hit and miss service the technician was terminated. Guess I wasn't the only unhappy customer.
Posted: 3/06/2013 • Link to this review