I have an LG front loading washing machine that was leaking and filling up the catch tray with water. I called to have the problem diagnosed and potentially fixed. Knowing it would be a 65 dollar service call no matter what, I was fine with it because I was intimidated by the new technology in washing machines. The representative came out, took the top off the washing machine, and told me what was wrong. He then told me it was going to be a $250 fix. After I explained that that cost was half of the machine, I declined. He then changed the price to $220. Again, telling him I didn't want to make a hasty decision, I declined. I paid him his $65 dollar service call fee and he left without putting my washing machine back together. I'm a pretty savvy guy when it comes to repairs (when I know the problem). I looked up the part on amazon and it was $20 bucks available on prime. In two days, I had the problem fixed myself for $20 bucks (+ $65 for the service call diagnosis). I am very disappointed that the company was wanting to charge me so much when he was already at my house and had the $20 dollar part on his truck. By the way, it took me less than 15 minutes to replace the part and I haven't had an issue with it (going on 3 weeks and multiple cycles). Would NOT recommend.
Area Buford, GA
Cost Less than $250
Date October 2017
Posted: 10/25/2017 • Link to this review
Hi Justin, thank you for contacting A&R for your LG washer repair. We are happy to hear that the washer is working well now based on our diagnosis, but are sorry that we did not earn your business based on the estimate. But please know that we always strive to provide the most professional and reliable service, therefore we do not believe in cutting corners by providing cheap labor and using parts through non-authorized distributors. We always use factory parts from authorized local distributors which at times cost higher than Amazon or any other number of online resellers, but our parts come with a full factory warranty and are backed by reputable local distributors. Our estimates are based on flat rates, not by the hour, which we let you know before proceeding with any repair. You are always welcome to contact us about any questions regarding any service we provide either before scheduling an appointment or after our visit, we would be glad to let you know some of our flat rates and service call fee.
My whirlpool dryer suddenly stopped working and wouldn't turn on. A&R came out (Eric) and diagnosed problem as a faulty timer switch. He ordered a new switch and installed it the next day. I think they are a little pricy ($285.00) but all in all I was satisfied. I would recommend them to others.
Area Lawrenceville, GA
Cost $250 - $499
Date June 2017
Posted: 6/02/2017 • Link to this review
Whirlpool washer quit. I called late Saturday, He came Sunday at noon. Very nice man. We thought maybe Control board. He called me next day and said it is probably. drain sensor. Came back out, fixed it, and saved me $200. That is a great company.
Posted: 12/09/2015 • Link to this review
Tech misdiagnosed our issue and charged $185. He left us with a half working dryer that will break only turns on and not off so it will break the part they replaced. They wanted an additional $385 to fix entire issue. Management stated no refunds since issue of not starting was fixed. Yet the issue was the machine not stopping.
Posted: 7/16/2014 • Link to this review
Mr. Romero, we are very sorry to hear that your service was unsatisfactory. We would like you to know that we received your email and management did attempt to call you back but was only able to leave a voice mail. If you would like to discuss the issue further please feel free to give us a call. We do want to add that our company does pride itself on its integrity and honesty and our technicians base their diagnosis off of 19 years' experience. Nevertheless, we apologize for your experience and appreciate the feedback.
AWESOME COMPANY! The technician that came out was Alex and he saved the day my refrigerator completely shut down on me I called and they had him come out that same day. Alex was so professional and efficient. I will be recommending them to my friends for sure.
Posted: 3/04/2014 • Link to this review
Last night I experienced the horror of my washing machine dying on me. I found A&R on Kudzu this morning after contacting a few other companies that were either booked through the weekend or very expensive. A&R estimated that they would be out to inspect my machine between 12-2pm and the gentleman showed up at 11:30! What a pleasant surprise! Alec was prompt and efficient. He diagnosed the problem and showed me the broken part. From disassembling to repair and re-assembling, the job was done is less than 45 minutes. I'm very glad to have found this company and will use them and recommend them in the future. Thank you!!
Posted: 6/29/2013 • Link to this review
Claire, thank you so much for such pleasant words about our company. We are so happy that we were able to turn an inconvenient situation around for you. Customers like you are the reason we are in the business so thank you again and we hope you consider us again.
I called in the morning to have my refrigerator fixed. They came out that afternoon and fixed me right up. Serviceman was pleasent and I was charged a resonable price. To bad I didn't call them when my dryer broke. Next time I will.
Posted: 7/19/2012 • Link to this review
Excellent service. Called in the morning to get my ice machine looked at, and they sent a tech within an hour replaced the water pump, very professional. Got my ice machine up and running again, cost me allot less than buying a new one. Thank you guys
Posted: 7/08/2011 • Link to this review
* By Appointment Only
* 24-Hour Service Available