I had issues with my washer and called this company. The lady I talked to asked for the name and model number of the appliance and sent Mike out the same day. He wasn't very knowledgeable or helpful, couldn't provide a clear explanation of the issue or the name of the part that needed to be replaced. However, he was able to give me a very expensive quote. He told me they didn't have the part in the store and would look online for the part and follow up with me in the days to come. I followed up with Mike the next day only to learn that he still doesn't know the name of the part, hadn't researched any further and doesn't know where to look to get the part. He eventually told me he doesn't know how to fix this particular brand of washers and recommended I call Sears to come fix it?? I spoke with the "so-called" dispatch manager, to complain, shortly after my conversation with Mike. She told me for $7.95 he isn't supposed to give me a diagnostic just a quote. She said, if you want a diagnostic you have to pay $75??? She then went on to say people don't want to actually know what's wrong with their appliances they just want it fixed??? Who allows technicians to FIX their property without being given a real diagnostic? And if upon scheduling my diagnostic you are informed of the brand of appliance I have, why send someone out knowing you can't fix it? I don't recommend this company unless you plan on shelling out a lot of cash without a real diagnostic.
Posted: 12/23/2014 • Link to this review
Our repairman did not perform any service. Customer paid $7.95 for diagnostic and estimate we provided. So statement "Very Poor Service" is absolutely not fair. Customer asked our repairmen to show how to fix the appliance and requested part number to perform repair himself. Unfortunately we cannot be involved in do it yourself repairs because of the safety issue.
Perfectly done job. Fast and reasonable priced. Paid $7.95 for them to come out. Tech gave me the price and I called around. Price was fair in comparison to others. Called them back at the same day and he came back later in the day. Job done in 30 minutes. I am very happy.
Posted: 10/03/2014 • Link to this review
Great Company! They came out and fixed my Fridge 08/8/14. I was very happy they showed up on time. That was very important for a busy mom like me. The Tech (Emik) was friendly and knowledgeable. He had the part with him and replaced it right away. I appreciate the honest and affordable price and the best thing is my fridge is working great. I recommend them to everybody I know! Thanks for a job well done!!
Posted: 8/31/2014 • Link to this review
Do not use this company. They never showed up. They did call after the time frame of 8-10am and said they will be here in one hour. One hour came and left no call no show. He ask me questions on the phone. I think they pick and choose what service they want to do.
Posted: 7/29/2014 • Link to this review
Wow. They showed up on time which was nice however... the repairman looked like he had not showered in about a month. They proceed to look at my dryer and said the dryer hose needed to be cleaned. They said they had the tools to clean it. Well, he pulled the lint out of the hose in the laundry room which was fine. But then went into the attic without a vacuum or hose and after 5 minutes came down and said all done! For $120 I expected it to be professionally cleaned not this. Do not use this company! Yikes.
Posted: 6/18/2014 • Link to this review
You have gained a new loyal customer Alen, your tech was at my house yesterday diagnosing my refrigerator. He was extremely friendly, answered all of my questions, and made recommendations to avoid the problem in the future. I was having a hard time with keeping the food cold, he diagnosed the issue and fixed it right on the spot $96 bill was surprisingly fair. I have now signed up for the yearly maintenance program because I feel I can trust your company and your techs. Please send Alen for my next yearly maintenance if possible. Thank you so much. Please keep up the good work. It's hard to come by repair companies that can be trusted these days.
Posted: 6/14/2014 • Link to this review
I will definitely call USA Appliance Repair for all of my future appliance repairs. I had a huge emergency when my refrigerator stopped cooling. I called them in the morning and was talking with a really nice representative, that scheduled a repair for my refrigerator for the same day When no one else in town could fix my refrigerator full of food same day, their technicians came out in just 2 hours. They took the time to explain to me the problem and gave me a great price. The best part of all is that I did not have to wait on parts to be delivered because they had them in stock.
Posted: 5/03/2014 • Link to this review
After a long day of calling appliances stores and researching online, I finally discover Atlanta Appliances . From the moment I first made contact with them they were very sympathetic and very genuine. They gave me such a nice personalized treatment that I am sure I would not have got in a other place.The tech was very professional and went above and beyond to meet my needs. The refrigerator was repaired in 40 min and works like new and the price was on the low side of estimate! after he left i called around to compare prices of what he did, IF they would give me a price, it was much higher than what i had paid. from now on i only use this guy!!
Posted: 12/03/2013 • Link to this review
Yestarday I had the worst day possible. My washer and fridge died on the same day and of course it happened on a day when I was having the entire family over for a big dinner. I called USA and they had a repair representative out to my house immediately. The technician they sent was amazing. I had a house full of people and he was extremely quiet and quick with fixing all my appliances. I continue to recommend USA guys for their amazing service and continue to use them for future repairs.
Posted: 12/02/2013 • Link to this review
Over the last five years these folks have been helpful to me for appliance repair of my electric dryer, microwave oven and refrigerator. They seem to have a good selection of in-stock parts, and they provide good advice and service. Keep in mind that while you need service an appliance you better pay less for service fee.They just charge about $8. It is worth it to have honest advice and good service there when you need it!
Posted: 12/02/2013 • Link to this review
When moved into our most recent apartment, I wanted to keep our side-by-side refrigerator. It's bigger and I can always get more groceries inside versus the standard ones. Our manager approved this prior to us moving in so we packed it up with the rest of the house. Somewhere during the move, something was dropped or placed wrong inside of the truck or something because our ice maker mysteriously stopped working. This was a major problem because I was denied my crushed ice during my nine months of pregnancy so I was happily indulging. We called USA appliance because our friend referred us to. This place was great! No extra charge for last minute appointments and they came and worked in a timely fashion.The repairman showed up promptly, was very professional, and worked quickly. The cost was about what we expected, but the service was outstanding.They did not have to order parts, the repair to our refrigerator was completed within one hour. Their quick service is much appreciated. Also, reasonably priced considering the amount of repair and the time frame in which we called. Very satisfying!
Posted: 10/02/2013 • Last edited: 4/28/2014 • Link to this review
Last Saturday my wash machine stopped working. I've called to schedule a service at 3 p.m. and repairman Misha was in my home at 6 p.m. He has needed parts and job was done quickly and professionally for a reasonable price.
Posted: 9/18/2013 • Link to this review
This review is based on a repair in July 2013 I wanted to wait for a month to see how the repair held up before giving out the review. The reason for my repair was that everything in my 9 year old refrigerator was freezing. All my milk, soda, cheeses, vegetables were all frozen all the time. I called USA and set up a schedule and they arrived on time the next day. The repairman was very prompt at finding the defect and was nice enough to show me the issue and explain why the problem occurred. He did have to go back to their parts department and grab the part, but he was back within twenty minutes. He replaced the Fan & Damper Assembly and put everything back together. Cost of repair was reasonable, service was on time and professional, and also he cleaned up after repair. I would recommend this company and use them again for I was very comfortable the whole time they were in my home
Posted: 9/09/2013 • Link to this review
Our 5 & 1/2 yr. old Frigidaire dryer stopped working, and James came out w/in 2 hours to the house. He was very professional Got it working again in no time and was fair with the price. Thanks James!
Posted: 8/27/2013 • Link to this review
* By Appointment Only