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After Adrian did my upstairs, he told me directions to clear everything off and find a place to stay so he could do the downstairs on Wednesday. After breaking my back all weekend to get this done, he doesn't show. When I call him, he informs me if I want him to come out today as promised, it would be an extra $150. I said I would not pay to cover his mistake and he hung up. Wont answer any calls or make this right. I will be sure write on the nice sign he left in my yard to let other people know not to use him and Ill be sure to call all of my girlfriends back and un-refer him before they get the same rude, disrespectful service. BEWARE!!!!!!!!
Posted: 9/26/2012 • Link to this review
We are sorry to see such poor rating on our company and services. The floors were done upstairs one week ago with no issues, and the customer was very satisfied. We talked about doing the downstairs - middle of next week. Fast forward to said week, following procedure, I called and text messaged the customer repeatedly two days in advance to confirm our engagement. I got no response to either my texts or calls. Come Wednesday, customer calls asking why we didn't show up. I politely explained the situation mentioned above. The customer got mad and started using foul language and rude attitude. Upon hearing the language I politely thanked her for her business and hang up. Her excuse was that her iPhone was on silent. That is her mistake, not mine. We tried to make contact for two days with no success. We are sorry about your feelings towards our company and your bad experience but that is really not our mistake.
Where should I start... I had put up refinishing my floors for so long and finally, two months ago I decided to have them done. I looked on craigslist and on kudzu for businesses and narrowed my choice down to 4 companies. Being on a tight budget, price was my biggest concern. You may be surprised to know that although A to Z was on the list, I didn't hire them. Another company whose estimate was $250 cheaper got the job! Boy... did I come to regret my decision: inconsistent coloring, average finishing and unprofessional-ism. After weeks of disputes I got most of my money back. Lesson learned: cheapest estimate does not guarantee a job done right! After this horrible experience I called A to Z Flooring again. Adrian was punctual as before and while he was glad to see me again was not very glad to see the badly done floors! Even now, I can remember the expression on his face. Regardless, he honored the original estimate and didn't charge a penny more for repairs. Now, that's what I call putting the customer first. They did the job right, and on time. Needless to say I would recommend A to Z without any reserves. Don't do like me and hire the cheapest crew, save yourself the pain and hire A to Z!
Posted: 8/30/2011 • Link to this review
Words can't describe my satisfaction with this company. Having recently graduated from college and being a first time homeowner I didn't know very much about hardwood floors so I was reluctant to start this project. I had three companies come in and give me their estimates but Adrian was the only one who actually showed up on time and took the time to explain the entire process thoroughly. His estimate was fair and there were no surprises in the end. I was pleasantly surprised for their attention to detail, they really do value customer satisfaction and surpassed all my expectations. I believe that has to do a lot with the fact that A to Z is family owned and operated. Overall, great experience and would recommend A to Z Flooring to anyone looking to do their floors. You won't be disappointed!
Posted: 8/30/2011 • Link to this review
My old white oak floors were in bad shape: dull, scuff marks, evidence of bad sanding/refinishing attempts Anyway, I had a few quotes for floor refinishing and I chose A to Z because they really worked with me, the customer. Adrian was here early on a Saturday morning to give me a quote. He kept in touch and facilitated the paperwork. The crew was here bright & early on starting day. The finished job is simply beautiful! A couple of friends came by and thought I had brand new floors installed. If you need floors refinished, I highly recommend this company. They put the customer first.
Posted: 8/27/2010 • Last edited: 8/30/2011 • Link to this review
They did a great, unbelievable job on HW floors that had not been redone since the house was built in the 1970s and showed many stains. The dustless system used did a good job. The work was completed on-time, to the quality hoped for and with minimal/no supervision.
Posted: 8/16/2010 • Last edited: 8/30/2011 • Link to this review
Great family owned business. I found them on craigslist and spoke to 3 of their prior customers who all raved about the service, quality and price, before I committed. Adrian and his team did a fabulous job putting in hardwoods throughout the entire first floor. He coached me through the entire process. They completed ontime despite several obstacles I inadvertently put in their way. My neighbor, who is very particular, signed them up to install and refinish his floors immediately after seeing their great work. Hire them!
Posted: 7/13/2010 • Last edited: 8/30/2011 • Link to this review
Adrian and his crew did a great job installing pre-finished floors in a timely manner. I was shocked at the attention to detail his crew took, especially during the cleanup after the floors were installed. I definitely plan on using them again when I install hardwood upstairs later this summer. Highly recommended!
Posted: 7/08/2010 • Last edited: 8/30/2011 • Link to this review
The first time I used A to Z Flooring was back in 2000. Having purchased my first house I gave them a call to have them rip out carpet and install hardwood; I was very satisfied with the outcome. Since then a lot of things changed: my dogs have completely ruined the floors (or so I thought) and so I gave Adrian a call again to have him refinish my floors. My experience was just as expected having worked with them before: Value, quality, and patience in dealing with a picky customer (I am a perfectionist), and now my floors look like I never had any pets. Thank you A to Z Flooring!
Posted: 7/05/2010 • Last edited: 8/30/2011 • Link to this review
A to Z recently refinished our wood floors and added new hardwood into the one room downstairs that was not already hardwood. The match was perfect - you would never know the floors were not put in at the same time. Adrian came to give us a quote and he was so professional and helpful. He was also very flexible with our schedule and responsive to my questions. Their prices were great as compared to other bids. Great company!
Posted: 7/01/2010 • Last edited: 8/30/2011 • Link to this review
We hired A to Z Flooring to install new hardwood flooring in our home (kitchen, dining room, living room, master bedroom, guest bedroom and hallways). They ripped up the old carpet, hauled it away and installed the hardwoods. The wood was finished onsite with their dustless system. I was very impressed on how fast they worked and they were very professional with their scheduling but most importantly with the quality.' I found their ad on craigslist and I am very happy with my choice, and they did my floors for less than what other companies estimated. Adrian, his brother and father are the ones that did the job themselves and I was impressed with their professionalism. I highly recommend them to anyone looking to have their floors done!
Posted: 6/25/2010 • Last edited: 8/30/2011 • Link to this review
A to Z flooring re-finished our 15 year old hardwood floors in the Kitchen, dining room, hallway and bath. Adrian, the owner was very professional and courteous. He and his crew were always on time, mindful of our home, and got the job done on time and as planned. They use a dustless system that vents the dust from sanding outside and they put up plastic barriers to prevent what little dust there is from getting into the other rooms. They sand the floors down to the bare bone and stain and apply 3 coats of poly. The floors look like brand new! I would recommend them to all my friends and family.
Posted: 6/24/2010 • Last edited: 8/30/2011 • Link to this review
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