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A friend and I recently had a *terrible* experience with this company. They were to deliver a dumpster at 10 AM on a Saturday. It didn't show up at 10 AM, and they told us it would be there by Noon. It didn't show up at Noon, and they told us they would contact the driver and call us back. They never called us back and ignored our calls for the rest of the afternoon. The driver finally called us at 3:30. He knew nothing about our scheduled 10 AM delivery, and wasn't sure they even had the size of dumpster we had ordered available. It took until 5:30 for the driver to confirm that the size of dumpster wasn't even available. We canceled the order (by telling the driver and leaving a message on the answering machine of the main office). It took a week for them to refund the money, and there has never been a single return call to explain, apologize or communicate at all.
Posted: 4/28/2009 • Link to this review
We called Haul Masters based on their reviews. What a pleasant surprise. A company that actually showed up on time and did an outstanding job. Price was also very reasonable. Good job guys.
Posted: 1/04/2008 • Link to this review
We had company coming in to town this weekend for the holidays (Thanksgiving) and had to clean out basement and garage. We had no clue where to begin. Haul Masters was referred to us and they came out and did ALL the work. All my husband had to do was show them what we wanted gone and Chris worked out a Great price and his crew loaded everything and I mean "everything" up and hauled it off. My husband was so exited that he did not have to do that all by himself. Thanks Haul Masters and Chris.
Posted: 11/15/2007 • Last edited: 1/02/2008 • Link to this review
I called based on reviews online and was somewhat troubled that I couldn't really get a "free" quote. That is misleading advertising. I was going to be out of town the day of the debris pickup from a rental property so I gave them my partners # and intrustions for him to be called when they arrived to settle on an amount for the job. I made the mistake of giving my CC# to charge once price was agreed on. The driver never called my partner and completed the job sufficiently and charged my card $350. I only found out the amount by looking at my statement. No negotiation opportunity was given and the amount is higher than I would have paid. Called the owner, Chris, today who was very gracious and is contacting the driver and will get back to me.
Posted: 8/03/2007 • Last edited: 1/02/2008 • Link to this review
Let me get this right: You gave out your credit card # without knowing what the charge was going to be? We do not take payment until job is finished. We would not do a job without giving someone an estimate first. We do offer FREE estimates, just not over the phone. It is to hard to visualize junk removal over the phone. Sounds like a communication breakdown between you and your partner.
We are new to the Atlanta area and have never had to use anyone other than our waste company pick us misc. household junk. We found out about Haul Masters from a neighbor. We are so glad that we did. We stacked everything up by our mailbox expecting our waste company to haul it away. We were suprised when a neighbor came over and hassled us about our trash. Haul Masters came out within hours and hauled away our mess. Price was fair and service couldn't have been better.
Posted: 7/13/2007 • Last edited: 1/02/2008 • Link to this review
We were moving out of our home after 36 years and relized that we were pack rats. We had no idea what to do with all the junk. A co-worker suggested that we call Haul Masters- someone they had used before. To our surprise, they were so helpful in removing everything that we wanted gone. Even paint cans. The price was just as good as the service. Upon arrival at our new home in Kennesaw, we had Haul Masters come out and remove all of our packing boxes. Thank God that we found out about this company.
Posted: 6/30/2007 • Last edited: 1/02/2008 • Link to this review
My appointment was for 10am and by 3pm they still had not shown up. I called the office about 5 times and was told each time that the driver should arrive in less than 30 minutes. She always seemed surprised that I had not been serviced as of yet. I can't trust someone to do a good job with they are over 5 hours late so I cancelled the job.
Posted: 1/09/2007 • Last edited: 8/04/2008 • Link to this review
We made several attempts to contact customer before arriving at her home. The only phone number provided to us was a cell number and we contiually got a BUSY signal. We do not show up at customers homes without being able to reach them by phone. We do not want to show up at a customers home ready to work and do their job if nobody is home to ok the work . In the event nobody will be home and they want us to do everything by phone, we have to be able to reach them. As you can see by the rest of our reviews, customers seem to be happy with our service.
They came, they hauled away or debris. Very helpful, courteous, and reasonable. We worked out a price when they arrived and they loaded up the debris and hauled it away right then. They provided us with a copy of insurance when asked, which was very important to us. CLASS ACT!! Highly reccomend.
Posted: 10/10/2006 • Last edited: 1/02/2008 • Link to this review
We have used Haul Matsers in west Atlanta on several occasions. As usual, our service was excellent and timely. We will be calling back CALL THESE GUYS!!!
Posted: 10/10/2006 • Last edited: 8/04/2008 • Link to this review
i was very impressed with this service. they were very prompt and courteous. haul masters price was the best price out of 4 estimates. they even called the next day to thank me and make sure i was happy with service. would reccomend this company strongly. A++++
Posted: 2/01/2006 • Last edited: 1/02/2008 • Link to this review
very fast. I called monday night and they came out Tuesday morning. would use them again if I had more junk to get rid of. very nice guys and very affordable.
Posted: 11/22/2005 • Last edited: 8/04/2008 • Link to this review