We provide office technology to help businesses create, collaborate, connect and communicate. AIS solves real business problems through office imaging (copiers, multi-function printers, and 3D printing) and IT managed services (Managed Network Services, Virtual CIO, and IT outsourcing), VoIP phone systems, and 3D printing.
AIS is an authorized reseller of KYOCERA copiers and printers, and ShoreTel phone systems, and have made strong inroads the education, legal, medical, and manufacturing industries based on our knowledge of the business needs for each of these market segments.
Our success and growth year after year can be attributed to our investment in our most valuable assets, our staff. We have highly trained sales and service technicians and we've made a significant investment in providing the best culture for their own personal growth and the tools needed to perform.. their jobs.
In the last few years, we've established our Core Values and that has developed the type of culture people enjoy working in. We have a relaxed and fun work environment and we enjoy doing great things for our team. Our core values motto is "We adapt and never lose our integrity to surpass expectations. We are AIS NOW." Each core value is as follows: Adapt, Integrity, Surpass, Nurturing, Optimism, and delivering a "Wow" experience (each word's first letter makes "AIS NOW").
Not only have we made this a fun working environment for our staff, but this same culture has spilled over to the way we service our clients.
What we are most proud of is our commitment to excellent service. When buying or leasing a digital copier and/or printer, the equipment is (in some ways) the least important part. You need a partner who can effectively service those machines so that when they break (and they all eventually do), your partner should get you operational in the least amount of time with minimal disruption to your business. We guarantee responsiveness and quick resolution. Our competitors and the industry standard for service calls and response time is 4 hours or less. Our goal is to have our customers back up and running in the same amount of time.
Our stats support this:
? In 2016, we completed 24,517 service calls, of those calls, 74% were responded to and repaired in less than two hours.
? 92% of those calls resolved and completed in 1 visit.
? We guarantee quick resolution because we stock 12,000 supplies in each tech vehicle, 51+ certifications per technician, 120 days of stock inventory, $5.2 million in supplies and equipment in stock, and 30+ factory trained technicians.
? AIS's net promoter score (NPS), the standard measurement for the willingness of your customers to recommend your product or services (brand), for 2016 was 90.
Many companies claim that they have the "best service in the business" but few even have a way to measure how happy customers are. We make a point to capture feedback from our clients after every sales and service call. We do this because we understand that this equates to productivity and cost savings for our customers.