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I called my move coordinator 4 times. I was never given an introduction so the first few times I called United I did not know who my move coordinator was. When I finally did speak to her, she was very friendly, but she did not seem to know how to help me, did not really do anything to try to help me, and even spoke to me in a demeaning manner when I was trying to figure out the timing/logistics of the moving day. It was completely not reassuring and built a lot of frustration. I packed most of my belongings, the exception were the items that were large or odd shaped (furniture, lawn and garden tools, garage tools, lamps, tower fans, garden hoses, etc.) I specifically called and ran through a list of each item with my coordinator. She assured me I do not need to pack any of those items myself. Not a single item other than large furniture was wrapped or protected in any way, just thrown into a box haphazardly, including chainsaws with fragile items. Nearly every item the movers packed including the furninture was damaged, bent, scratched, marked, or broken in one way or another. The only positive was the loading crew was really fantastic.
Area Atlanta, GA
Cost $5,000 - $9,999
Date June 2016
Posted: 8/15/2016 • Link to this review