Do you enjoy the feeling of getting taken advantage of? Then you should DEFINITELY call these guys. But do your homework before calling them...go to youtube RIGHT NOW and find out as much as you can about HVAC Services & Processes so you can defend yourself from rampant up-selling and horribly overpriced services from commission driven technicians. 24 hour service? Um, I don't think you can call it "24hr service" when it takes 11 hours from initial phone call to service. If they can't get there in less than 4 hours, then they shouldn't offer 24hr service. And don't get me started on trying to get a refund. When they want to sell you more overpriced services, they are amazingly attentive. But refunds? All of a sudden, no one is available. Isn't that coincidental? Do I have to mention the 95 complaints against them that have been logged with the Better Business Bureau in the past 36 months? 95 complaints!?!?! Do you realize how wildy displeased someone has to be to file a formal complaint with BBB? The objective evidence is there, so see for yourself.
Posted: 8/25/2010 • Link to this review