AALL CARE has served San Diego with the finest in home care services for 24 years! Were locally owned and operated by an RN who has 30 years experience in home care.
I needed help with a house-bound, stage 7 Alzheimer's patient. The aide they sent out the first week didn't bother to show up the next time she was due, and her replacement left after working only 2 hours of the 4-hour shift. When I suggested that I should not be charged for the full 4 hours, Aall Care told me I should find another agency -- leaving me high and dry. To make matters worse, they double-charged my credit card, walking off with payment for 12 hours after providing only 6 hours. Given that I had just wasted three weeks trying to arrange for Aall Care to provide in-home care, would have to start all over again with another agency, and would continue to be unable to leave the house for any reason until someone was found and trained ... and given that the money was spent on training aides who would never be actually caring for the patient ... their behavior, start to finish, was inexcusable.
Posted: 1/01/2013 • Link to this review