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Aamco advertises that they will do a free diagnostic for any car. I went in because my car's check engine light was on and I needed a diagnostic. When I asked for the diagnostic, I was rudely told that they were too busy and I should go to Advanced Auto Parts instead. I stated that I didn't appreciate the treatment and that they would loose a lot of business if they continued to treat customers this way, and they stated that they wouldn't because they've been there for a long time and already have their customer base. I cannot speak to their honesty or pricing, but if this represents their customer service level, I'll let you determine if you can expect to be treated well by them.
Posted: 8/02/2012 • Link to this review
As a single woman, I definitely feel guarded when I go to places like this. 9 out of 10 times, it is unwarranted - people are honest. This was the 1 where they were indeed out for a buck rather than the wellbeing and safety of the customer in driving their vehicle. Unfortunately it was to the tune of thousands of dollars. I have a 9 year-old car so I DEFinitely understand that I needed to spend $2-3k on a new transmission. What I do NOT understand is why they tried to get me to spend that same amount AGAIN when that transmission completely failed 1.5 months after the warranty ended (so 13.5 months after they did the work)! Likely because the work they did the first time was second-rate at best, the parts were used - and so it failed. I'm sure they know how to rig it so the work they do lasts just about as long as it needs to in order to make it out of the warranty period. Sorry to rant, but seriously, what ever happened to quality work product? Going to work and being proud of what you had done and how you treated people? I am not buying all of the glowing reviews for this Aamco. And I concur with last Reviewer...where did this Aamco's reviews go?? (Final Thought..My car still shifts really hard and shutters so after weeks of dealing with this, thousands of dollars in repairs, plus their lack of concern for timeliness and thus my need for constant headache of rental cars, etc - .the problem still isn't fixed. Sigh - you almost have to laugh
Posted: 4/17/2012 • Last edited: 4/18/2012 • Link to this review
Had my transmission rebuilt here. Had to go in a total of 5 times before they got it to stop shuttering. Spent a total of over $3700 and later learned, after all that, they had not installed my shift lever correctly, so the vehicle wouldn't go into 1st (low) gear position. (I didn't think to check that, since I'd never use "L" during normal driving.) Seems like a trans shop should read the service manual installation instructions. In fairness, the transmission does work now, but I later found out it could have been fixed for over $1000 less without having to keep returning and repeatedly renting cars for even more $! They are priced higher than dealerships for other auto services too. Charged me $50 for trans additive available for $10 at any parts store! Their parts mark-ups are ridiculous too! You could get better services for way less $ at many other shops! (This business used to have many Kudzu reviews. Where did they go?)
Posted: 4/01/2012 • Link to this review