I scheduled Aanco Fence to install a fence at my house. He was scheduled to come today from 8:30-9:00. I called him yesterday to confirm. At 9:00 this morning I called and left a message with them. At 9:30 this morning I checked my email to find an email from Paul at Aanco Fence saying they weren't showing up. So after getting everything ready for them I don't even get the courtesy of a call which would have taken them 5 minutes. I understand problems come up, BUT THERE IS NO EXCUSE NOT TO CALL! I have now lost a window of opportunity to get this job done. WOULD NOT RECOMMEND. THIS COMPANY IS A NO SHOW AND THEY ARE FLAKY. NO EXCUSE FOR NOT CALLING. EMAIL IS NOT SUFFICIENT TO CANCEL A JOB. WOULD NOT RECOMMEND.
Posted: 11/05/2011 • Link to this review
Here is a copy of the e-mail I had sent to her last night once getting word from my brother upon leaving the emergency room at the hospital.. This was sent to her the night before at 8:33 pm. Notice we never cancelled but needed to delay....
On Nov 5, 2011, at 9:29 AM, "Pat Elkins"
Why didnt you call me?
I am sitting here on Saturday waiting for you to show. This is inexcusable. Cancel the job.
I understand emergencies come up, but it would have taken you or your wife or your brother or whoever 5 minutes to call me and leave a message on my answer machine.
----- Original Message ----- From:
Sent: Friday, November 04, 2011 8:33 PM
Subject: Fence delay...
I just received a call from my brother, regarding an injury he sustained to his eye earlier in the week... It seems it is more severe then originally diagnosed by the Doctor... Therefore he is required to see a specialist tomorrow rendering him unable to work with me on your fence project.. At this point in the evening it's to late to find a competent replacement... For this I am truly sorry.. It's never our intention to delay a project this late in the day.. But as I stated this is an unusual circumstance.. That being said I hope we can move this project back until next Saturday, giving my brother more time to heal his injured eye.. Or allowing me to find a suitable replacement for him.... Again sorry for the short notice...Please let me know if this will work for you.....