I was frustrated with my new oven because its not even a year old and already Im having issues with it. SO FRUSTRATING!@!!!! When I called they explained step by step what to expect under the warranty. I didn't feel... I was frustrated with my new oven because its not even a year old and already Im having issues with it. SO FRUSTRATING!@!!!! When I called they explained step by step what to expect under the warranty. I didn't feel rushed and they took their time explaining everything about how the warranty works with new applainces. At least they explained more than the place I bought it from, brand new piece of junk. Anyway thanks Able & Ready for your honesty. By the way I spoke to someone different all the time and I didn't have to keep explaining my story over and over again, they had it all the information in front of them every time I called, so that was a relief, not to keep repeating my story. Thanks for being on the ball.
Posted: 4/12/2013 • Link to this review
the technician was terrific & he was familiar with my brand appliance (fisher paykel, I will use them again. sorry to see all the bad reviews, I was very happy with the technician that came out.
Posted: 3/28/2013 • Last edited: 4/12/2013 • Link to this review
I am sorry there is not a '0' Star option here. The company is unprofessional and rude. In fairness, I will say that the two service techs who came to my house were nice. Beyond that, they were not dressed in any service uniform (t-shirt with a sticker), they came a bit early and refused to wait 5 minutes for me to get back home (though they came back when I called again from home and they were still nearby). BUT, the worst thing -- the two service technicians came to my house driving a ford mustang....needless to say, they don't carry ANY parts in the little trunk of the mustang, so don't expect to get ANYTHING fixed during the first visit. The office, in further discussions, were rude and obnoxious, hung up on me at least twice, and refused to let me speak with the owner and discuss the issue I was having. When a customer politely requests to speak with the Manager/Owner (Gary), who was there and available because they kept putting me on hold to check with him, it is just so discourteous and rude to refuse -- "that's why he has an office staff, to speak with customers like you" -- he simply refused to have a brief conversation with a CUSTOMER. I find this absurd! Find a company that is professional, courteous, and sends technicians in service vans with at least a basic supply of parts, "ABLE & READY" to repair an appliance, so as not to delay repairs by an additional week while parts are ordered and ANOTHER service call scheduled.
Posted: 7/19/2012 • Last edited: 4/12/2013 • Link to this review
I had no problem with company. I was able to get an evening call between 5 & 8 pm, which was terrific. the tech came out and cleared my drain pump for just over $100 bucks. washer has been working since, no problem. as per company's request i'm giving a positive review to offset all the bad ones here. hope this helps them out. yeah i would refer them and call them back for service without a problem.
Posted: 5/03/2012 • Link to this review
very happy with the service, gary was very nice technician and explained what was wrong with my fridge and why i was having on going issues. the office staff answered all my questions. i would recommend this company, they are fair and stand behind their service.
Posted: 4/10/2012 • Link to this review
Needless to say I am not surprised to see all the negative feedback about Able and Ready. The people at this company have no idea what is going on. They schedule appointments only to cancel them the morning of. The servicemen are trained poorly, they are rude and unprofessional. I would NEVER recommend this company to anyone. I am calling another company to fix my appliance.
Posted: 7/28/2011 • Link to this review
They're incompetent, dishonest and don't show up for appointments. They've been here four times (and simply not shown up twice) - and my refrigerator still isn't fixed after six weeks. They're a disaster. And - they leave fake reviews, like the one at the top of the page. Gary is the tech who has failed to fix my refrigerator.
Posted: 6/10/2011 • Link to this review