* By Appointment Only
* 24-Hour Service Available
This crew does a wonderful job! They have cleaned my home for several years- my only complaint- they won't move in with me! Lol. They are truly one of a kind and I am very thankful that I found them!
Stared with a good one time deep cleaning- ended up being a regular thing! :)
Area Columbus, OH
Cost Less than $250
Date February 2011
Posted: 4/20/2017 • Link to this review
We hired Above the Best Cleaning Service to help my elderly mother with her Hoarded home. We wanted a local company with an attention to detail and a level of compassion for my mom. The owner was very understanding, careful and patient. The house looked amazing when they were finished and my mother has been able to maintin the cleaning. We couln't be more pleased with the price and professionalism of this company and would highly recommend them to friends.
Posted: 3/05/2012 • Link to this review
Above the Best Cleaning Services LLC did everything we were verbally contracted to do for "TrueBlue" Our company specializes in Compulsive Hoarding and Excessive Clutter. We have been cleaning homes like this for over 7 years. In our years of experience we have learned that almost all of these cases involve people with mild to severe mental disorders of some kind. "TrueBlue" did not express any concerns or complaints throughout the entire 3 day process. Not only did she not pay us, but she also gave us a check that did not belong to her and was not signed by the person that it did belong to. "TrueBlue" owes our company $200.00 and in the event that the questionable check is returned or rejected by our bank she will owe $500.00 plus any fees that we may encounter. We will be pursuing legal action against "TrueBlue" for moneys owed and Defamation of Character. Our company is here to help people. We clean up messes that nobody else will. We save lives and provide a safe living environment for thousands of people and families every year. If this phony review gets taken seriously it will make people even more afraid to seek help. "TrueBlue" is just a classic example of somebody trying to get something for nothing. She took complete advantage of our company and the help that we offer. The Columbus BBB also closed a complaint made on Feb.20 by "TrueBlue". It was closed in our favor.
Posted: 3/02/2012 • Last edited: 3/05/2012 • Link to this review
BELOW THE WORST: When I hired Above the Best Cleaning Services for a fee of $1,000, I was expecting assistance in cleaning the bathroom, organizing the basement and two bedrooms in my apartment. What I got instead was boxes stacked haphazardly in the basement. A nozzle on the water heater that does not fall off on its own magically did just that while the owner was "coincidently" pushing boxes around right next to it. Hot water spewed out damaging several items. (I had to buy a new water heater.) My clothing (dirty & clean), clothing on hangers, bathing suits, my shoes (neatly lined up against a wall) and bedding in the bedroom were all carelessly thrown into black garbage bags along with dirty towels. My toiletries, make-up and first-aid supplies in the bathroom were either shoved onto shelves in a disorderly and unsystematic manner or tossed into make-up bags. Everything in the spare bedroom was jumbled up into topsy-turvy stacks. If I wanted to retrieve any specific item from any area, I would have to take down boxes and search each one or tear open and rummage through several garbage bags to find it. Also items designated for donation to the Salvation Army mysteriously vanished. Consequently, Above the Best put me back in the same position, if not worse, than I was in before they arrived!
Posted: 3/01/2012 • Last edited: 3/05/2012 • Link to this review
This cleaning crew was great! They took their time and treated my things with respect. I am so glad that I called Above the Best. Thank you Tamara and crew!
Posted: 10/28/2010 • Last edited: 3/05/2012 • Link to this review
Tamara and her crew were great. They had very good flexibility and were able to do a next day service. I was very please with the work they did. My house was a newly constructed house with tons of drywall dust. They took their time. The staff was friendly but did not let chatting get in the way of their work. They were time efficient. I will use their services again!
Posted: 10/26/2010 • Last edited: 3/02/2012 • Link to this review
Tammy, Jereme and Tyler are wonderful. My family's been enjoying their services for several months and we've always been happy with their attention to detail. They've been considerate and respectful without fail. Thanks!!
Posted: 10/08/2010 • Last edited: 3/02/2012 • Link to this review
Got everything ready for the day of deep cleaning. Rescheduled my granddaughters visit..sent the husband off on a bike ride..Surpise the comapny call one hour before to advise me..they didnt no it was Labor Day???? What does that tell you. Iam realunhappy that I wasted my time on this company.They seem to spent more time on youtube than actually doing business. I must have been their only customer if they did bother to look at their appointmnent log..What a bigggggggggggg waste of time. Does anyone really want to work these days??????? I was willing to pay very well for just some help. Thanks for wasting my only day off work.
Posted: 9/06/2010 • Last edited: 3/02/2012 • Link to this review
My name is Amy, I have been using Tamara's services for over 2 yrs. We haven't ever actually met. I have talked to her a few times over the phone and she is a very nice girl. I have NEVER had a single problem with her services. She always does a great job and I don't have to worry about purchasing supplies or anything coming up missing. Thank you so much Tamara for all of your help. I will continue using and recommending her.
Posted: 5/13/2010 • Last edited: 3/02/2012 • Link to this review
Just canceled my verbal contract with them after 3 residential cleanings. 1st cleaning- "deep clean" was very nice. 2nd cleaning- regular clean (2 wks later) wasn't even half as good as the first...dust on furniture, dirt on kitchen floors, rugs not vacuumed...strike 1. She was open to suggestions which I hoped to see next time. 3rd cleaning- rescheduled last minute as requested by Above the Best, again a sub-par cleaning, same complaints....strike 2. 4th cleaning-Another last minute request to reschedule. Too tired to clean. Was told that their commercial contracts took precedent. "I can't help it when these stores have deadlines and I am in contract with them." Well, you are in contract with me too! I do not appreciate that...strike 3. This is a service I depend on as a working mom. I am now searching for someone I can depend on. Above the Best is not even close.
Posted: 5/07/2010 • Last edited: 3/02/2012 • Link to this review
First, to the unsatisfied client:
I am VERY sorry that you were not happy with our services.
To all of our current and potential clients:
The unsatisfied client chose Fridays, our busiest day of the week. We told her several times at the time of our interview that Fridays were very busy. I told her that there may be complications in the schedule on occasion. She wanted Fridays anyway.
The Friday in question: I informed her 48 hrs. prior to re-scheduling, she didn't get back to me until Friday morning. I let her know that we could be there the following morning whatever time she wanted and I would give her a discount for the inconvenience. She instantly told me she wanted to cancel her services and that she was going to write a bad review about us. It was an emergency situation and we will do ANYthing to help our clients out when they need us. If she would have told me that she had an emergency or she had company coming over or something, I would have found a way to squeeze her in somehow. We are loyal to all of our clients, but sometimes things happen and we have to help out others too. And as for the dust, the client would not allow us to use ANY cleaning products on any surface in her home. She requested we use a dry cloth. I have many years of experience and using a dry cloth does not capture the dust as a damp cloth would. I spoke to her about this issue after the second cleaning. I also asked her to check her filters, because alot of times if your filters are dirty it can result in surface dust. She said she would check them.
The third cleaning, we went and the dust was just as bad as the second cleaning, again all surface dust. I noticed the ceiling vents were very dirty. (common sign of dirty filters) I reminded her again to check her filters.
I hope this review doesn't make you question our services. We are very hard workers and we take pride in our work. We look forward to hearing from you very soon!
Tamara is the BEST!!! The first time I utilized her services she was prompt professional and so on time! I was pregnant and unable to do much, and she and her crew came and took the best care of my home and ME! I continue to utilize Tamara and her team she is my extended arm :-), I trust her whole heartedly, she even has key! She is the best, and the cleaning is immpeccable too!!! :-).
Posted: 4/26/2010 • Last edited: 3/02/2012 • Link to this review
Tamara is professional and dependable. It is great to not worry about repeatedly buying cleaning supplies because she brings them with her. The house always looks and smells so clean. They also do not mind taking great care of my dog too when they are here. I would feel very comfortable referring them to anyone and I have, my mother-in-law, and she could not have been more satisfied. Jen
Posted: 4/22/2010 • Last edited: 3/02/2012 • Link to this review
When they came to my house, I was so ashamed that I had such a mess. With kids and work, there is no way I can keep this up. They never once made me feel bad. They were so nice. Now my house is BEAUTIFUL, and I feel SO much better. I have been scared to call a cleaner for a long time. Actually, the last time I did, they just came in and looked down on me. They wouldn't even try to help me. Above the Best looked past all the crumbs, finger prints, pet messes and more! They were truely there to help. I will never call anyone else but Tamara. She is AWESOME!!!
Posted: 4/03/2010 • Last edited: 3/02/2012 • Link to this review