Their correct Phone Number is 919-561-5554. Not often a company gives same day service and actually doing it with a smile. Most service people do not seem to like what they do so this was a nice experience.
Posted: 7/11/2013 • Last edited: 3/07/2016 • Link to this review
After being told we would have to wait 2 months by the company we normally used I gave them a try. They were a few minutes late, but the traffic can be bad here in Wake Forest at times. Our pump was not starting and in a couple of minutes he showed us it was locked up. I did not take care of the chemicals in the past but will from now on. I will use them again.
Posted: 10/30/2011 • Link to this review
We hired Gordon last fall to repair our hot tub. The first visit was satisfactory as he showed up on time and knew just what was needed. We ordered the part. When it came time to install the part, he was unreliable about showing up when he said he would and left us waiting at home for him without calling or answering the phone. Finally he did the work and it was done well, BUT he was suppose to come back to do some finishing up and that was a total hassle. Then we discovered a leak and he promised to fix that, no charge. Well, he did not deliver on that promise and left us stranded, though he did come back one time to look at it, and after that we decided to not follow up with him again as he was so unreliable and unprofessional. I noticed excuses on another review, and we also got one about his mother, or mother-in-law, dying, so I think he's prone to making up excuses for his unreliability. Save yourself some grief and do not use this person.
Posted: 10/29/2011 • Last edited: 3/07/2016 • Link to this review
I just bought a used hot tub for my old bones only to find out the company that made it is out of business and the pump and heater didn't work. It took a few days before they could come out but they figured out that my main pump was frozen and the heater was fried. They had both items and returned the same day. The pump I shooped around at Rising Sun and was quoted $549. I got it for $425. The heater though was $180 and the others guys said $160. It took them 2 hours to remove and replace and tell me what chemicals can be used. I never knew it was so complicated. I will use them again and my neighbor now is.
Posted: 9/30/2011 • Link to this review
Above The Rest Hot Tub & Pool Repair, tech's name is Gordon, is the most unprofessional repair man in business. He came out to our home, took a few minutes to look at the tub, and explained that we needed a new spa pack by balboa. This part would take several days to arrive. He said that he had to have a $400.00 deposit to order the VS501GS spa pack. Gordon did not call back for several days, when he did call. He was saying that his wife was sick, needed drugs, and that his dog was dying with cancer. He told me that he would be here Saturday, Aug 13, 2011. The day came and went with no show from Gordon. I tried calling him several times, which he never returned the phone calls. Now, today is Aug 15, 2011, he will not answer his phone and will not return a phone call. I am assuming that he has stolen the $400.00 dollars and that he does not plan on returning. My final action is to go to the magistrate and take out a warrant for his arrest. Do not use the company for any reason!!!!!!
Posted: 8/16/2011 • Last edited: 3/07/2016 • Link to this review
We called them on a Sunday night and he was out that night to prevent freeze damage! he had to come back the next day for our unusual heater. He was a true professional and a pleasure to talk to.
Posted: 1/15/2011 • Link to this review