I have never experienced great customer services of this nature, working with Steve Ramos has been a pleasure. He is readily available to help. I have even reached out to him on the weekends. He is very patient and very helpful. When applying for mortgage it can be a crazy process, he has been there to answer every questions and walk us through the process. I highly recommend Access National Mortgage!
Posted: 6/11/2014 • Link to this review
I highly recommend working with Craig Berry at Access National Mortgage for any mortgage needs. Craig goes above and beyond to get the job done right the first time while taking the time to explain every detail and step along the way. Having worked with Craig professionally through my clients, and now on a personal level as well, I can vouch for Craig's attention to detail, dedicated follow-up and friendly, accommodating manner. Our closing went off without a hitch, in the time promised and with no surprises - just what a perfect mortgage experience should be! Thank you again for a job well done!!
Posted: 12/08/2012 • Link to this review
Craig made the purchase of our home seamless. My wife and I originally reached out to our local credit union for a loan, while their rate was competitive their service was terrible. Not only was Craig able to get us the best rate, but was available any time of day or night (unlike any credit union or bank). The most impressive thing was his response time to questions and his in depth knowledge regarding loans. His passion for the industry is obvious and true. This was our second home we've purchased and this was by far the easiest. If there is a third home in our future, no question we will be utilizing his great service again. Thanks Craig!
Posted: 8/09/2012 • Link to this review
As a real estate agent, I have worked with a number of mortgage professionals over the years and I can confidently recommend Craig Berry as being one of the best. His willingness to first seek to understand then act along with top notch communication means he and his team are able to close more loans so that my clients can buy their dream houses. Thanks for everything Craig!
Posted: 12/27/2011 • Link to this review
This is my personal recommendation for Craig Berry. The purchase of buying a home can be such a frightening endeavor, but Craig took the mystery away. Craig was great at explaining the whole process of applying for a mortgage and answering all my questions. He was right on with his numbers so when we got to closing, there were no surprises, everything was exactly as he said it would be. Craig was very professional and responded quickly to all emails and phone calls. I felt like I was his most important client. Craig always goes above and beyond when it comes to customer service, he is an expert in his field. If you want the best and most reliable, call Craig!
Posted: 12/07/2011 • Link to this review
Craig was great! He kept us updated through out the whole process of our re-finance. He was always ready to answer any questions. He is knowledgeable, professional, and personable. A great guy to work with. I highly recommend him.
Posted: 10/27/2011 • Link to this review
As a first-time home buyer, I read many different websites and books on how the process worked. This left me with the thought that I would need to shop around for a lender to make sure I got the best deal possible. My realtor recommended Craig Berry and I was done searching. From the first phone call and email to the last, every communication was prompt, courteous, and (sometimes) hilarious. Craig has an easy-going nature that makes the process much more tolerable. Any question (and I had many throughout the whole process) was answered and if the answer wasn't known then Craig always got the answer and replied back. I would like to also state that it was very rare that Craig didn't know the answer. I think I may have stumped him once. But at any stage or knowledge level, Craig will give you all the information required to make informed decisions. Another positive about Craig is his ability to work with the various parties in a real estate transaction. He was able to easily work with the seller's agent, Bebo, and my agent. This meant that when it was time to close; Craig had everything ready (including the most important part - the money!!!). I unreservedly recommend Craig to anyone needing his services. It will be the easiest decision you make.
Posted: 8/26/2011 • Link to this review
Our experience with Craig Berry and Access National Mortgage has exceeded our expectations. Craig came to us on a recommendation and from the first time we met him in his office to the final closing of our home, Craig was in our corner every step of the way. I have purchased a home in the past and the lender I worked with barely took an interest in me, let alone the time to explain the process. Craig armed us with invaluable knowledge, he took the time to clarify the ever changing nuances of home buying and he made himself available to us days, nights, and weekends and even during the holiday season, which made us feel extra special. Craig is extremely reliable, thorough and articulate and when the time came to lock in at the best possible rate, Craig relied on his past experience and we obtained a rate that surely would make other homeowners jealous. All service professionals should live by the same high standards of service Craig and his team provide to their clients. We highly recommend Craig Berry and Access National Mortgage to anyone buying or refinancing a home, you are guaranteed a professional, positive experience. Nathan and Mary Walters Proud New Homeowners Roswell, GA
Posted: 1/19/2011 • Link to this review
We worked with Mike Anthony and were very satisfied. As young first time home buyers we were very nervous about such a major step in our life. Mike was so patient, attentive and knowledgeable. He answered all questions, calls and e-mails immediately and was willing to meet with us to go over any paperwork. He made the whole experience very exciting like it should be!
Posted: 1/07/2011 • Link to this review
We recently used Craig to refinance our home and were thoroughly impressed with his expertise. Craig took the time to answer our questions, was friendly and personable, and always followed through to keep the process moving along. He listened to our needs and recommended the best loan for our situation. I highly recommend him and would use him again.
Posted: 12/29/2010 • Link to this review
I can count the number of times I have rated someone or something perfect on two fingers - Craig is number two. Exceptional, outstanding, awesome, incredible and other such descriptive words simply are not a part of my day to day vernacular. I can almost always find a way to make an experience better. In Craig's case, I can't. I tried, I looked, but I simply could not find anything that could have been done to make my refinancing experience with Craig any better. Going into the refinancing of my house not knowing Craig, I was apprehensive. I didn't know this guy from Adam and I was entrusting him with all my personal information and my biggest investment. Scary stuff! Why 5 STAR Craig? Because I never had to call him, he was always touching base with me; he took the time to explain things; he was seemingly available 24/7 (get a life Craig); he made things happen; he kept things on track and delivered what he promised. I honestly felt like I was his only client. If you want someone to handle your mortgage, call Craig. I am sure there are others out there that can get you the same rate, but I would bet they won't deliver the same exceptional service that Craig will.
Posted: 11/06/2010 • Link to this review
I recently refinanced my house and ran into a bit of trouble with all the papers, pre-approval, etc., etc. but I never had to worry too much cause of Craig. He pretty much told me to relax and he would take care of it. He always kept me in the loop via email, and/or text about changes, dates, things needed etc. At the end of the day, he saved us over $200 a month which is huge during these economic times. Usually, refinancing can be a head ache and stressful but it wasn't for us, thanks to Craig. All I had to do was sign my name and get some papers for him and he did the rest. Easiest closing ever.
Posted: 6/11/2010 • Link to this review