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I called another company recommened on Kudzu,and then I called Accu-Care. Accu-Care was half the price. They did a professional job, worked three straight hours, and the carpets are now free of pet urine, cat vomit, and clay stains. I will call them again when needed.
Posted: 3/22/2009 • Last edited: 12/05/2009 • Link to this review
Had a really great experience all around. Courtney was so friendly and helpful during scheduling and providing a quotation, and was very kind and helped me reschedule when i discovered a few days beforehand i would have a scheduling conflict. Jason was very knowledgeable and walked me through the whole house, pointing out all the spots of concerns. Him and Mario did a great job, cleaning out all the tough stains the previous owner left, and they even helped repair small bits of our Berber carpet! They were very professional and offered great advice. I am very satisfied with their service, and would definitely recommend them! Thanks!
Posted: 2/27/2009 • Last edited: 6/12/2009 • Link to this review
Thank you for your review and congratulations on your new home. Please give us a call anytime you need us! -Courtney
This was the best experience I have had with a service lately. Small company where the owner actually still comes out and does the work. I had a couch and two chairs cleaned. Great job guys, thanks. They even called a couple of days later to see how everything was. This is kind of company I want to do business with.
Posted: 2/25/2009 • Last edited: 6/12/2009 • Link to this review
Thank you, Ms. W! As homeowners ourselves, we try to be the kind of company that WE would like to hire at our home, and that includes following up to make certain our clients are satisfied. We very much appreciate your feedback and will be happy to work with you again when the time comes! -Courtney
I contacted AccuCare via email to re-stretch my carpeting. Courtney was quick and thorough in her response, giving me all the information I needed. I contacted her via phone, and arranged for Jason to come provide an estimate. He and Mario came by, inspected, measured, discussed the job, and gave me a very fairly priced written estimate. So fair, I also asked them to include cleaning all the carpeting, too. I had a great feeling about them. As I later told Jason, I tend to go with my gut. Well, I set the appointment, and my gut was right. They came today, and did a GREAT JOB! Very nice. Very professional. Very conscientious. I highly recommend these guys. I'm giving their name to all my neighbors.
Posted: 2/24/2009 • Last edited: 6/12/2009 • Link to this review
Terrific- I hope you'll enjoy your carpet much more now...no more bumps and ridges! We'll be happy to take great care of any neighbors you refer as well, and we appreciate your willingness to do so. Thank you and let us know if you need us! -Courtney
We hired Accu Care to clean the carpets in a rental property. The carpet is 4 years old, and the previous tenants had pets that left numerous stains and noticeable pet odor. We were seriously considering replacing the carpet, and we weren't positive that the results from cleaning the carpet would be satisfactory. Accu Care treated the carpets and made them look like new and smell fresh again. The service was excellent. Courtney set up the appointment and was polite and professional. She didn't give us any sales pitches like some companies did. Jason cleaned the carpets and explained all the steps in the process clearly. He even touched up a couple of spots for no extra charge in some areas of the house that otherwise didn't need cleaning. They called half an hour before they arrived to clean the carpets and Jason showed up right on time. We were completely satisfied with the results and we have found a new regular carpet cleaner for our rental properties. Accu Care did a fantastic job!
Posted: 1/27/2009 • Last edited: 6/12/2009 • Link to this review
Thank you so much for your review--it's always a pleasure to be of service and I am glad the carpets turned out so well. We'll see you next time! -Courtney
From the first time we called just to gather information till the time they walked out the door after the job was done, the staff was helpful, thorough, professional. The carpets look great, smell clean and we can rest assured when the new baby is crawling around it will be on a clean carpet. I would use them again and I highly recommend them.
Posted: 12/11/2008 • Last edited: 6/12/2009 • Link to this review
Thank you for your review and advance congratulations on the newest addition to your family. We appreciate the opportunity to work with you! -Courtney
My cat had left a few bad urine stains in my carpet that turned it a pinkish color. This sat in my carpet for 2 years and sears cleaning didn't get it out and probably never tried. Accu Care not only got them almost invisible but my carpet looks the best I have ever had after a cleaning they were so thorough!! Higly recommended.
Posted: 12/10/2008 • Last edited: 6/12/2009 • Link to this review
Appreciate the review, April! Set-in urine in a carpet can be very challenging so I am glad to hear about the major improvement. Our guarantee is that if we can't remove a spot from your carpet employing safe methods, nobody can! Thanks again for your feedback.
I used Accu Care for the first time in Oct and I would use them again and again. Courtney was very helpful and honest and the guys were on time and did a great job.
Posted: 11/30/2008 • Last edited: 6/12/2009 • Link to this review
Thank you so much! We will look forward to hearing from you next time! -Courtney
Had them clean my carpets in the bedroom and a flight of stairs. Jason and Mario were very friendly and helpful and did a great job and went the extra mile in trying to remove a candle wax stain. Will use again.
Posted: 11/15/2008 • Last edited: 6/12/2009 • Link to this review
Thank you for your review! -Courtney
My husband and I had our carpets cleaned 3 times in the Atlanta area before finding Accu Care and were never impressed. Now we couldn't imagine trusting anyone else. I called Courtney when we were at our wits end with our dog marking "her" territory on our landing and in our bedroom. We also had some staining from 3 cats that had been with us over the summer. From my first call with Courtney, I was impressed by how comprehensive her questions and explanations of the services were. Although the price was a little higher than what we'd paid in the past for carpet cleaning, the quality was a million times better and well worth it. Because the landing had been so heavily soiled, Courtney advised replacing the small area of carpet and the pad. I was able to find matching carpet locally, and Accu Care removed the old carpet and pad, thoroughly cleaned the area and installed the new carpet and pad for a reasonable fee during the cleaning. I am pleased to report that my husband and I have reclaimed the landing from our dog and she's been accident-free!
Posted: 10/27/2008 • Last edited: 6/12/2009 • Link to this review
That's terrific! I am glad to hear that doggie hasn't been returning to any of the areas. And you are right--we usually won't be the cheapest quote you get, but we give accurate prices based on what it will take to make sure your work is done RIGHT and that you will be happy with the results we achieve! Our customers know it's well worth it :) Thank you so much for your review! -Courtney
Accu Care did the best job with our carpets of any company we have used since we have been in the area for 20+ years. The staff was professional and courteous; arrived on time; and performed a very detailed job on our carpets!
Posted: 10/03/2008 • Last edited: 6/12/2009 • Link to this review
Thanks so much, for both the positive comments and for taking the time to post it here so others can see feedback from actual clients. We appreciate you and all of our loyal customers! -Courtney
These guys came highly recommended and they did not disappoint. This is what customer service used to be. Friendly, professional and knowledgeable staff. They did everything they promised and more. Thank you for a great job.
Posted: 8/15/2008 • Last edited: 6/12/2009 • Link to this review
Thanks so much for your review. It sounds cliche, but we honestly try to treat our clients the way we want to be treated when we call for services at our home. I'm so glad you were pleased; thanks again! -Courtney
Courtney was extremely helpful, scheduling was a breeze especially with my rush to get my home on the market. Competitive pricing. Jason did an impeccable and was very knowledgeable. I greatly appreciated his honesty that Accu Care would not be the best option for cleaning my tea-stained rug and that I should take it to a place that specializes in cleaning dyed rugs. Thanks! You did a wonderful job! Didn't think 8 year old carpet could look that good again!
Posted: 8/14/2008 • Last edited: 6/12/2009 • Link to this review
Thank you for your review! I hope that everything worked out well with the rug--while we are able to successfully clean the vast majority of area rugs, if we feel that there may be a more suitable option for our clients, we are always happy to recommend it. I hope your moving experience is going smoothly and that those clean carpets have helped it show well. Let us know when you need us! -Courtney
We chose Accu Care based on the great reviews on Kudzu and the reviews proved to be right. Courtney was extremely knowledgeable and helpful. Jason & Mario were very professional and did an excellent job on our carpet. Most of the pet stains we had are now gone. We were extremely pleased, and will definitely use their services again.
Posted: 8/12/2008 • Last edited: 6/12/2009 • Link to this review
We'll look forward to hearing from you next time--thank you for posting about your experience with us! -Courtney
I needed someone fast to clean my carpet and I had some pretty bad set in Pet stains, my chihuahua has issues. From start to finish this company made everything a breeze. Courtney in the office is the greatest, she got me scheduled right away and I live in very north Ga! She even warned me that with old set in pet stains it may not be possible to get them out. However, the team game out and guess what, my carpet looks brand new they did an excellent job, I can't believe it and at a pretty reasonable price. I thought I was going to have to replace all my carpet this was alot cheaper and my floors look beautiful! Thank you Accu Care!!!
Posted: 8/10/2008 • Last edited: 6/12/2009 • Link to this review
That's terrific news! I'm very pleased that the carpet didn't have to be replaced. Sometimes our customers are pleasantly surprised at what we can do with their "ruined" carpets! Appreciate your review, Ms. G! -Courtney
Our general cleaning agent that is used for cleansing the carpets in homes and businesses is a certified green cleaning product that contains no detergents, dyes, or perfumes. We choose certified green spotting and specialty treatments when possible as well. We also recycle all of our excess papers and product packaging. We firmly believe that "every little bit counts!" and are willing to do our part to benefit our community and the earth.