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I would like to thank Dion for his great customer service and professionalism. Dion provided quick service to fix the water problem coming from the Furnace. Thanks Dion. Mrs. Robinson, Ellenwood GA
Posted: 7/12/2012 • Link to this review
Thank you Mrs. Robinson for taking time out of your schedule to rate and review us! We are thrilled to hear that your water problem is now fixed! It is our pleasure to provide you with the very BEST customer service possible along with a knowledgable technician to diagnose and repair any problems found with your HVAC system. Thanks again for your kind review and for choosing Ace & A to service your home!
Dion came by to fix my AC unit as it was leaking. He was very professionalin his work and very nice! He knew exactly how to resolve the issue and had it fixed in a timely manner. When the work was done, there was nothing for me to clean up as he was very organized and neat!
Posted: 7/11/2012 • Link to this review
Thank you for giving us the highest rating possible and for such a kind review of our service technician, Dion! We pride our entire company on the value of being professional in every aspect! Glad Dion was able to deliver quality service and top-notch professionalism! Thanks again, and we look forward to working with you on any of your future HVAC needs!
We had Ace & A come out because our AC quit working. They were able to get out to our house in a very timely manner and the service was great! Dion was very nice and explained everything to me and completed all the repair work very quickly. I really appreciate the quality service and will definitely use Ace & A again!
Posted: 7/10/2012 • Link to this review
Thank you for reviewing our service! It's great to hear that your were pleased with the quality of service provided, the service technician, and our prompt attention to your cooling issue! We sincerely appreciate your business and can't thank you enough for choosing us as your HVAC contractor of choice!
I had used Ace & A in the past. When my ac stopped cooling efficiently I called again. I received an expert diagnosis, and since the part was under warranty the damage wasn't as bad as it could have been. I want to commend Chase and the Ace and A staff for being customer-oriented. They know their stuff and definitely want the customer to be happy.
Posted: 7/09/2012 • Link to this review
Thank you for choosing Ace & A when your unit decided to stop cooling! It is our goal to provide a knowledgable diagnosis and provide our customers with the most accurate information in regard to any possible warranties that are available in order to save the customer the most money! Thank you for the kind words about our service technician Chase. He is a wonderful addition to our dedicated service department! We greatly appreciate your 5-star review!
Ace of Ace provided professional service and good customer service. I am going to renew my agreement because of the responsive service they provide.
Posted: 7/09/2012 • Last edited: 5/28/2013 • Link to this review
We are happy that you had a great experience with our entire staff and with the service that was provided by Dion! What a pleasure it is to know that we have a staff that is so very compassionate and caring about our customers needs! Thank you so much for taking the time to leave us such a kind review and we look forward to doing business with you again in the future!
We have used Ace and A over many years for both our cooling and heating needs. Recently when our AC stopped cooling with the temperatures in the 100s they worked us into what must have been a busy schedule, quickly identified the problem as a bad wire, and fixed it for a reasonable cost. Great job!
Posted: 7/05/2012 • Link to this review
Thank you so much for taking the time to review us and for your loyalty over the years! It is a privilege to do business with such a wonderful customer! We are happy that we were able to get to the bottom of your problem and that you are staying "comfortable now!" Thanks again!
Use Ace and A if you want fast, reliable service at a reasonable price! I use them for all my AC repairs and maintenance and find their staff to be courteous and friendly. You know with rentals you are trying to save and with Ace and A you will!
Posted: 7/05/2012 • Link to this review
Thank you for your GREAT review! Maintaining rental properties can become very costly and also time consuming. We have a large client base that own numerous rental properties and many times their #1 concern is convenience along with reasonable prices! It is our ultimate goal to provide these clients with the highest quality of service, in a timely manner, and at a fair price! We are thrilled that you have chosen Ace & A time and time again for all of your HVAC needs!
My unit was not cooling properly and I called Ace & A to see if they could solve my problem. Jermaine came out and informed me that my old unit had a freon leak and due to it's age that it would be beneficial for me to upgrade the system. I am now thrilled with my new Ruud system and it was just in time for the record breaking heat. The service technician and the installation mechanic were both on time and very courteous. I would highly recommend them to anyone looking for a trustworthy heating and a/c company.
Posted: 7/03/2012 • Link to this review
What an AWESOME review! Thank you so much for your thoughtful and kind words! If your unit has reached its average lifespan (If an air conditioner is over 10 years old and your furnace is over 15 years old) and is experiencing substantial issues such as continuous yearly freon leaks, it is definitely time to upgrade your system. Your new system's efficiency and savings will almost always outweigh the multiple costly repairs that it would take to fix the unit (temporarily). We are happy to hear that you are enjoying your new Ruud system! We sincerely appreciate your business and for giving us the ultimate reward of recommending us as a trustworthy company!
I'm a customer of Ace&A for 12 yrs, and on Sunday 7-1. I rec'd the most professional. svc ever from Dion
Thank you for your review and for remaining a loyal customer! If you have any concerns that may have resulted in giving us a 4-Star rating please let us know. We are always looking to improve our services in any way we can! Thank you again! :)
We have used Ace&A in Decatur for a number of years. They do our semi-annual maintenance and have replaced two of our three systems. They show up on time, do the work and clean up. After the last installation (June 2012) they returned promptly to address a noise problem with the new air handler. Problem solved. We expect to call Ace&A when our third system goes belly-up.
Thanks Bob for remaining a loyal Service Maintenance Plan customer over the many years. We sincerely appreciate your continuous trust and confidence in our company! We apologize that you had a noise issue with your last install. As you stated above, we make every effort to respond to and resolve any issues brought to our attention! Glad we were able to get your problem resolved. Thank you again for your kind and thorough review!
James my technician checked out my air condtioning and corrected the problem quickly. Now my house is nice and cool in this heat wave!
Posted: 7/02/2012 • Last edited: 7/05/2012 • Link to this review
Thanks for taking the time to rate and review us! We are happy that you were pleased with the service as well as with our service technician James! Glad you are now staying cool throughout the record breaking temperatures this summer! Thank you again for such a GREAT review!
They came out pronto on a 100+ degree day. Serviceman was professional and courteous. Transparent and fair cost for parts.
Happy to hear we were able to come to your rescue during the Atlanta heat wave! We certainly pride our company and our staff on the value of being 100% honest and as fair-priced as possible! Thank you for the 5-star review! We sincerely appreciate your business!
A local, family-owned company. Chase was a great technician who efficiently diagnosed and fixed our AC unit (days before forcasted record heat), and he did not pressure us to spend more than was needed!!
Posted: 6/27/2012 • Link to this review
Thank you for taking the time to rate and review our service! We are happy that we were able to get you fast & efficient service before the TERRIBLE heat! It's always nice to hear good reviews of our service technicians, and Chase is definitely a good one! Thanks again!
Ace & A just completed my Spring/Summer checkup and installed a new thermostat for me. I am extremely pleased. The technician---James---was fantastic!!! The thermostat he had on his truck didn't cover up the hole in the wall left from my old unit. So he came back today and installed a different unit that covers it completely. Whenever he does my semi-annual service he is always on time, does a great job, is informative and is always very pleasant and upbeat. I have used Ace & A since 1998 and highly recommend them, their office personnel/schedulers and James. Thank you.
Posted: 5/24/2012 • Link to this review
WOW! What a great review of our services and our service technician James! He is a great technician and we are happy to have him in our service department! Thank you for the kind review and for remaining a loyal service maintenance plan customer over the years! We sincerely appreciate your business!
I've been working wtih Ace and A since I purchased my home 8 years ago. Always appreciate the courteous service and thorough inspections which translates to getting it right the first time. Give these guys a try... you won't be disappointed!
Posted: 5/20/2012 • Link to this review
Thanks for the wonderful comments! We really appreciate your enthusiasm about our company!
We offer Energy Star rated equipment, encourage the use and purchase of environmental friendly refrigerant R-410A (Puron), and recycle all condemned HVAC equipment, reclaimed refrigerant, cardboard, and waste paper products.