first they pre-vaccumed then they pre-sprayed my whole carpet then they rotery scrubbed my whole carpet then they steam-rinsed my whole carpet with a truck mounted system then they raked and fluffed my carpet and then they checked my carpet with me to seek my approval. plus they put corner guards on all my walls and used air movers to dry my carpet when they were done.....all that and the price was great..
i have used them 7 times now for the past 6 years and they always do a wonderfull job and my carpets are dry when they leave. they are always on time and have really great prices.they just did my tile&grout yesterday and it looks great they also did my granite countertops. perfect job guys keep up the great work.....dan
I used this company 4 times. I used others before who jacked up prices and services after they came in, and were in a great hurry! This company was professional, on time, efficient and their prices stated up front with no added last minute increases for services you think are included.I appreciated their honesty and business ethics.But, this time after leaving my grown son while we worked-when they shampooed, we found the carpet had several large stains and called explaining.We were treated with total lack of concern or regard, not supported.We had to call 3x before we were set up for a new date which we had to "beg" for.Our frustration was never addressed.Mistakes happen and if we had been treated with respect...I understand we are not their first priority-we are not high $-we were virtually told that they were SO busy-made to feel it was OUR problem and they would come back at their convenience.Too bad their customer service is terrible.It spoiled everything.We are done with this company.
Posted: 3/15/2007 • Last edited: 4/15/2009 • Link to this review