High price and after being a customer for 10 years, when I called to see if they'd match competitors price they said no. Trash falls out of their truck ALL THE TIME & they leave it in the street. Throw our recycle bin down after emptying it. Have missed our street many times and had to call several days in a row to get them back out to take it (and we always put it out the night before they come, so yes, trash was at curb).
Posted: 6/29/2015 • Last edited: 7/02/2015 • Link to this review
Overall this is a decent service. They get in and get out as quickly as possible, so they tend to be careless with the cans once they are finished. After doing some research they are a little on the high side as well.
Posted: 6/23/2015 • Link to this review
After waiting on hold for a very long time I gave up, I filled out their online form to get pricing information for service to my new address. Within 30 minutes they had sent me a spam e-mail. This happened over two weeks ago and my question about pricing remains unanswered. Needless to say I won't be using their service.
Posted: 1/17/2015 • Link to this review
Was told my trash can would be delivered. Not done. Called and was told they were behind (why wasn't I told before?) and it would there next Tuesday. Okay no problem. Was it done next Tuesday? Nope. Not there. Called and it was sent to a supervisor. Would be there Friday. Nope. Three weeks later still no trash can. Hold times are ridiculous, if you even get through. Good luck with them.
Posted: 7/15/2014 • Link to this review
I wish I would have used Kudzu prior to using Advanced. While the women who run the phones are very polite, nothing ever happens positively. Whoever runs the actual trucks should be fired. I have used them for about 18 months and they have failed to pick up roughly 20 times. I just cancelled service today, and only trash, not recycling, was picked up. Perfect!
Posted: 3/25/2014 • Link to this review