If there was a zero star, they would get that but I had to give them 1 star. I too had some of the same experiences as the other reviewers - I sat there at the airport for 30+ minutes waiting for the pickup van as all the others came and went multiple times. I tried to call them but nobody answered. When they finally came, we loaded our own suitcases because the driver did not get up out of the seat. I will say check in was easy with no line and the car was new. However, I inquired about a sign on the counter that read they charge $75 for "EXCESSIVE sand in the car upon return" and was told EXCESSIVE means "too much or a lot". Upon return there was a little dirt and sand for which they were rudely trying to charge me $150. It is a scam to get more income - if you rent from them you will need to vacuum and clean your car before returning. I filed a complaint with the corporate office only to hear nothing. Very bad company, even for a rental car company.
Posted: 6/19/2014 • Last edited: 4/22/2015 • Link to this review