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While working in Charlotte, after Hurricane Matthew, Jerry took our insurance claim from a small patch job to a completely new roof. Because it was after a hurricane, and the sheer number of insurance claims, it took a while for the adjuster to make it to us. Jerry took the time to meet the adjuster on site, and repeatedly followed up with him. During this process, the adjuster went on vacation, but that didn't stop Jerry. He was still making the case for additional funds during the job. He works hard, and is amazing!
Posted: 4/14/2018 • Link to this review
Initial finished product looked great. Roofing job was good and follow up on repair was good. We had some issues with project management And communication with management.
Posted: 9/18/2015 • Link to this review
In looking back, this was an interesting review and we find it unfortunate that this was the last review which remained on top after we took a hiatus due to illness and subsequent death in the Family.
If memory serves, this roofing project went exceptionally well. While our Clients were quite demanding - which we both appreciate and encourage - they were also quite satisfied, both with the initial project and the followup.
The challenge (and we assume the reason for this review) arose long after the project was completed. A "warranty issue" was brought to our attention which appeared to not be a warranty issue at all. Aegis Exteriors was no longer conducting business in the State of Georgia but we made every effort to put our Clients in direct contact with an accredited, reputable, local Company that was honoring our warranties. Rarely - if ever - did we have warranty issues so this was a happy arrangement and it is our understanding that our Clients were handled appropriately by our Partner Company.
Unfortunately, an authoritative Client demand that we simply cut them a check for what they perceive to be damage arising from an installation is neither grounds for a check to be cut to them nor is it in any way a legitimate basis or foundation for a warranty claim. This was made clear over time although the dissatisfaction of this Client not being handed money will forever shine through in this review.
We are a repeat customer so that speaks for itself. Jerry and his team do a top notch job at a competitive price. What really stands out is Jerry's professionalism and committment to do the job exactly as you want and as promised. He is very intelligent and will impress you with how well he articulates the work, his written proposals, and follow-up reports. We've had Jerry and his team do various work, all with outstanding results - roofing, gutter, wood rot repair, siding, and many misc repairs. If you want the job done right with excellent customer service, call Jerry.
Posted: 4/01/2014 • Link to this review
These are without question our favorite Projects to complete! Every time a Client calls us back to perform more work for their Family, we know we're doing something right! This was our third Project for this Family. All of the work we'd previously performed on their roof, siding and gutters passed their Buyer's Home Inspection Report with flying colors. We were able to tackle the new items that were flagged by the Home Inspector within a short period of time and to the satisfaction of everyone involved with the Sale of this Home. We're looking forward to continuing our longstanding relationship once our Clients are settled into their new Home.
I spoke to several people before speaking to Jerry. The level of customer service is beyond compare. Not to mention the quality of workmanship that was completed. It is hard to find good knowledgable craftsmen in this day and age and Jerry and those he employes are just that.
Posted: 3/29/2014 • Link to this review
What appeared to be a simple roof leak turned out to be breach in an exterior brick wall allowing water to pass through to the garage. Sometimes things are not always as they seem but with a little patience and a closer look... we very much enjoyed completing this masonry project. We're looking forward to working on the new slate patio and rebuilding the driveway!
Our gutters needed some minor repairs and the results were professional, the price was very affordable, and the service was prompt, efficient, and friendly. I would definitely recommend this company.
Posted: 3/09/2014 • Link to this review
Not every project requires a major overhaul to achieve superior results. This turned out to be a project that simply required a few small fixes. We were very happy to correct the problems quickly and at very little cost. We appreciate the recommendation!
Working with Jerry and his crew at Aegis Exteriors was such a pleasant experience! They did a terrific job fixing our gutters for a very reasonable price. Their responsiveness and customer service is excellent! I would not hesitate to use them again or to refer them to all of our friends/neighbors.
Posted: 11/03/2013 • Link to this review
I will keep this short and sweet. Jerry is the only person I would call or recommend for roofing, or any other exterior (and maybe interior) repairs, installations, etc. Jerry is probably tired of me calling him for all of our homes needs, but he is always knowledgeable and generous with his time. I would not typically write a review like this, but for the quality and service we have received, it is the least I can do. Eric - Alpharetta GA
Posted: 10/21/2013 • Link to this review
The roof looks great and Jerry worked directly with my insurance company and went above and beyond to document my claim. It took a little time but he never gave up (when I wanted to) and I have a fabulous new roof now.
Posted: 9/18/2013 • Link to this review
My husband and I needed some guidance on replacing some siding after our dog decided to start eating it. I called Aegis and talked to Jerry who immediately started giving me options to quickly replace the damaged siding. He put me in touch with Russ who stayed in contact throughout the process of getting the project done. Can't say enough great things about them. Especially since our project was such a small job. Great company and even better service! -Whitney B.
Posted: 7/28/2013 • Link to this review
My insurance company turned down my request for a new roof even though there was hail and wind damage. Every house around me and almost all the homes in my subdivision received a new roof paid for by their insurance company. I was extremely upset. A friend recommended AEgis Exteriors as a very reliable roofing company. Jerry came to my home with lots of reading material and explained to me exactly what I needed and how it would be done. I did interview many roofers, but Jerry was the only one who answered my questions in detail. His crew did exactly what he said they would do. They were here on the day agreed upon, they worked tiredlessly, and they cleaned up every nail, board, and old roof tile before they left. They also showed me the boards that needed replacing. They took pride in their work and it showed. Jerry pointed out the difference between my neighbor's roof and my new roof. Even with my untrained eye, I could tell the difference in the two roofs. Would I hire AEgis Exteriors again? ABSOLUTELY. I am extremely pleased. By the way, my neighbor's home had several leaks during the last storm exactly where Jerry said they would be. My home is DRY.
Posted: 6/29/2013 • Link to this review
It is rare to find a contractor who loves his work and is truly passionate about satisfying customers. Jerry did a super quality job, did it quickly and when promised. Clean up was meticulous. We are hyper-finicky finicky people and are pleased as punch. Jerry came over at 9 PM Sunday night in the pouring rain to make sure there were no leaks. Now that's passion!
Posted: 6/27/2013 • Link to this review
Jerry and Russ provide outstanding customer service. They both went out of their way to get us a new roof within days. They always return phone calls within a few minutes- even at night and on weekends. Seriously- their customer service is unmatched. Their prices are great. The roof has a lifetime warranty and looks beautiful. I just bought a new house and plan to use them again.
Posted: 6/15/2013 • Link to this review
After contacting several roofers regarding replacement of the roof on our home, my husband and I decided to go with Jerry and Aegis Exteriors for several reasons. His was not the cheapest quote we received, but Jerry's passion for his business and firm belief in doing everything correctly the first time made our decision easy. Aegis did a wonderful job and we would highly recommend their services.
Posted: 5/18/2013 • Link to this review
I cannot say enough great things about Aegis Exteriors. Jerry the owner of the company went above and beyond to help us with our repair. He and his crew all showed up on time. Did a great job. We were in the process of selling our home, so the work had to be completed on time and correctly to pass inspection. Aegis came through for us and saved the day. I would highly recommend them and I would hire them again. Thanks Aegis!
Posted: 4/19/2013 • Link to this review
The employees of Aegis have a longstanding commitment to environmentally conscious business practices. We are a GAF Certified Green Roofer, our Managing Member and Atlanta Office Manager are both veterans of the US EPA, and Aegis is a proud Member of the U.S. Green Building Council. From energy efficient replacement windows and doors to environmentally sound siding, we're committed to finding and using only the most environmentally responsible products available.