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Before the summer temperatures skyrocket to an uncomfortable level, it's important to know how to care for one's air conditioning in Snellville. Here are 5 maintenance steps that one should take to...READ MORE »
The repairman did an okay job. He quoted me the amount I owed, I wrote a check for the full amount, and he left. I later received an invoice from Air Conditioning Experts for $495, a full $66.75 less than what I had been quoted verbally and already paid. I called and informed Air Conditioning Experts that they had already cashed my check and that I was over charged at the time. I requested a refund for the amount I was overcharged and they agreed that I was owed the money. Time passed and I heard nothing. After multiple phone calls over several weeks, I did finally receive a refund check for the amount I was overcharged. I was told that the error had been fixed in their systems and that I would not receive any more collection notices. I thought that was the end of it. Unfortunately, no. I have continued to receive emails from their accounting department attempting to collect $495. The letter I received today states that I will be handed over to a 3rd party collections agency. It's very frustrating that a company that has acknowledged that I was overcharged in the first place, took weeks to send the refund check for the amount that I was overcharged, continues to send menacing emails about turning me over to a collections company. The employees have been very apologetic, but it has not fixed the problem. BEWARE!
Posted: 10/19/2017 • Link to this review
The technician that came out was Chad. He arrived during the window of time that was allocated and was extremely courteous. I had to catch myself because I stepped out and began explaining how to access the back yard but Chad's first words was his introduction. Sometimes we take for granted how key Customer Service is. The professionalism was spot on right from the start. Aside from fixing the issue he explained what the issue was and completed a walkthrough to ensure that nothing was left out of place and that the unit was indeed cooling. Great job! I highly recommend this company. Thanks Chad.
Posted: 8/10/2015 • Link to this review
Called at 4pm on a Friday, they had an outstanding technician Chris Dennis out by 6pm. Amazing job!! He took so much care in his work, and stayed calmly and patiently until every problem was solved. Stayed til 8pm, no complaining, no rushing, so honest and thorough! Had parts, and for all the things he did I think the service price was fantastic at the $69 special. I absolutely recommend this company and would use them again in a heartbeat!
Posted: 7/24/2015 • Link to this review
Thank you to Seth Green (no relation to us) who came to our home today to inspect, service and repair our AC and Heat Units in advance of placing our home on the market. Seth is courteous, tidy, thorough and knowledgeable. I highly recommend Seth Green and Air Conditioning Experts! Also their rates are reasonable and they never pressure us to do unnecessary work.
Posted: 7/24/2015 • Link to this review
Customer Service is what will make or break a company. Air Conditioning Experts has gained a lifetime customer. From speaking to the office staff to schedule the call for service to the technician, Chris Humanski, both were awesome. Prior to entering the house, Chris placed protectors over his shoes to prevent from tracking dirt inside my house. Once he diagnosed the problem with my A/C unit, he took time to not only show me the part that was the problem, but also took time to explain what could have caused the part to go bad. He further took time to suggest preventative maintenance and thoroughly explained the warranty on the part installed. Considering we have hit the hottest days of the summer so far, they were able to come out the same day I called and got us back up and running in no time. I can't speak for all of the employees with this company, but if they have half the professionalism that Chris Humanski has, then you can't go wrong. Kudo's to outstanding service and Chris!!
Posted: 7/21/2015 • Link to this review
It was a pleasure to Chad English research an issue for us today. He was very professional, knowledgeable, dedicated and an excellent representative of the company. Should we require service in the future, I hope he will be sent out again.
Posted: 7/18/2015 • Link to this review
We have had other companies come out before, but no one compares to the service we received last weekend. It was 87 degrees in our house and we were miserable. It was about 7pm on a Saturday night when we called in and they said they would be here by 8pm. It is always worrying when you have someone coming to your home to make a repair because you are never sure about the cost, service, and personality of the person that shows up. Nathaniel was our technician and he was AMAZING. He showed up right before 8pm, cleaned the unit, found the issue immediately, and had it fixed within half an hour. Nathaniel was so friendly and efficient. If we ever need HVAC work in the future, we will definitely call ACE and even ask for Nathaniel again.
Posted: 7/15/2015 • Link to this review
Air Conditioning Experts installed 3 HVAC systems in our new 5860 sq. ft. home several years ago. They were very conscientious during construction and installation. I have worked with them ever since for our semi-annual check-ups and repairs. You can have confidence that this company will resolve your HVAC problems.
Posted: 7/13/2015 • Link to this review
Steve from Air Conditioning Experts did a great job today! It is in the mid-90's today and A/C went out last night. I called them this morning and he came out same day, thank goodness! He cleaned it up and fixed everything. Steve and Air Conditioning experts are my new go-to for Heating and air.
Posted: 7/10/2015 • Last edited: 7/13/2015 • Link to this review
Nathaniel Davis is a great technician. He went above and beyond to ensure our air conditioning unit was working properly. We were very grateful to have someone come out so late at night to check out our unit even when he didn't have to. I would recommend him and this company to anyone!
Posted: 7/01/2015 • Last edited: 8/10/2015 • Link to this review
Chris Humanski did a a terrific job for my ACs. He is courteous, knowledgeable and quick. He also gave very helpful advice for maintenance of ACs. The price is also reasonable. Strongly recommend to you.
Posted: 6/29/2015 • Last edited: 7/12/2015 • Link to this review
Our air was acting up so Air Conditioning Experts sent out Tech Nathaniel Davis. He was knowledgeable, professional, and was a pleasure to have at the house. Would definitely recommend him and this company to others.
Posted: 6/24/2015 • Last edited: 6/27/2015 • Link to this review
Before the summer temperatures skyrocket to an uncomfortable level, it's important to know how to care for one's air conditioning in Snellville. Here are 5 maintenance steps that one should take to ensure that the system is working...READ MORE »
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Before the summer temperatures skyrocket to an uncomfortable level, it's important to know how to care for one's air conditioning in Snellville. Here are 5 maintenance steps that one should take to ensure that the system is working properly.Read more »