Displaying 31-45 of 79
After having a issue with whether or not my filter was cleaned on their last visit the company sent back out Josh to dig the area up and clean the filter to my septic. He was very nice and informative. They did this at no charge and were very willing to make it right and have a happy customer. I would rate their customer service excellent in regards to Josh who came out and did the work and Ricky the owner who wanted to make sure I was completely satisfied.
Posted: 6/10/2013 • Last edited: 6/11/2013 • Link to this review
Great service. Five stars plus. Arrived fast, explained exactly what they were going to be doing. Very honest and efficient. Boss and the team working were great. When they were done they cleaned everything up and you could not tell the yard was dug up a few hours before. Very pleased and will highly recommend to neighbors and friends. The Keich's
Posted: 5/01/2013 • Link to this review
I called on a Saturday morning due to a septic tank back up in the house. Akins was there in an hour and a half and immediately went to work on my problem! Due to my crazy driveway they had some challenges getting the vehicle to my tank. But instead of denying me service, they worked with me until we found a solution that was convenient for them and didn't damage my yard! These guys go above and and beyond in the quality, courtesy and value of their work. Thanks Akins - you have a great team!
Posted: 4/27/2013 • Link to this review
easy to schedule appoint; owner answered phone and took time to respond to all my questions; came out on the day I scheduled (was there a little later than planned but still came); no hassle pumping in less than 1 hour; workers were knowledgable and polite (Josh); I would have them back to do more work. Value was good & overall experience was very good! Thanks Akins, I will reccomend your services.
Posted: 4/23/2013 • Link to this review
I can't judge the quality of service because they never got around to doing anything. I called the company on Tuesday and scheduled service for the next Monday. I talked to Ricky, who said someone would be calling me to schedule a time. Friday evening comes around (for Monday service), I heard from no one, so I called back. The person who answered said someone would be calling me right away to schedule a time. I finally heard from their tech on 9pm Sunday evening to schedule a time for Monday morning. They arrived with two men and a hand shovel, and quickly determined they couldn't break the surface soil, so I'd have to pay an additional $300 (on top of the regular service) for them to bring in a small excavator (scam). Naively, I said OK, and rescheduled for another day off work. I got a phone call on the day of the service; their excavator broke down so I have to take a third day off work for a 1 hour tank service. I called another company. One call and I had a scheduled time, they showed up with an excavator, no extra charge, and got the job done in 1 hour.
Posted: 12/28/2012 • Link to this review
These guys are not reliable for small jobs. Promised used on 2 occasions to fix our problem. They never called to say they were late and in fact never showed up. I called both times and they said they had an emergency. Look somewhere else.
Posted: 8/31/2012 • Link to this review
These guys are honest and hardworking. Dereek was great and very helpful. Will call them again and refer them to all my friends. Thanks guys for being GREAT!! All 3 Guys that worked at my house were awesome!!!!!!!!!!!!!!
Posted: 5/04/2012 • Link to this review
Needed to have septic system serviced and wanted a quality company. Although out of their service area, Akins agreed to come out to Ellenwood. They replaced the mainline and Baffe Tee's, installed clean out and oxidizer, and pumped the tank. Courteous and professional crew, careful of what they were doing in the yard. Would recommend to other home owner's with aging systems. They're not cheap but given what can happen, worth the investment.
Posted: 3/17/2012 • Link to this review
My septic tank was backing up into my house. UGH! Whereas others said they would be out the next day they came out right away. Derek explained what was happening and how they were going to repair it. Derek and Nick jumped right on it.
Posted: 1/31/2012 • Link to this review
After calling 3 plumbers, Akins Plumbing was finally able to handle the job. The other companies said it would be a few days until they get out there. Akins Plumbing was out within the hour! Will definitely use again, great value!
Posted: 11/03/2011 • Link to this review
We have had issues with high water bills for a while and when it turned into discoloration in the water, it was time to call a plumber. After finding that Akins Plumbing had an A+ rating with the Better Business Bureau, we figured we would give them a try. I called at 10am and 2 workers were at my house addressing the problem at 1pm. The workers were courteous, professional and took the time to explain the entire issue and the repair to me. Not only that, but after giving me the estimate, they even explained what I could do to correct the issue myself. With such a reasonable offer, it was impossible to pass up and the repair was quickly completed. Thank you so much for your care and rapid response to our issue. It is very comforting to know that in this day and time that if there is a emergency situation that arises, there is an honest company like Akins Plumbing that we can trust. I will definitely use this company again and recommend them to everyone I know.
Posted: 10/19/2011 • Link to this review
I can't say enough great things about this company! We have used them twice now and their service is absolutely the best!Their employees are NOT contracted out and they really have pride in themselves and what they do. Our guy has been with the company for 20 years and he was fantastic. Only use 100% American owned and operated companies that employ legal workers! This is the only was you can trust the people working in your home around your family. Plus, all of their work comes with a free warranty...you can't beat it!
Posted: 10/18/2011 • Link to this review
Grat experience from start to finish. Such a pleasure to work with Ricky. He is extremely knowlegeable about what he does and it shows! He takes great pride in his company and obviously is a true proffessional..dont even let anyone but a certified master plumber tell you what to do!
Posted: 10/14/2011 • Link to this review
James and William replaced a hot water heater. They responded to us quickly and effeciently and had us up and in a couple hours from start to finish. Educated us on maintenance of a hot water heater and also found a leak to my waterfall autofill zone and shut off the valve. By shutting this off, saved me hundreds of dollars on my water bill. Have found me a plumber for life!
Posted: 8/22/2011 • Link to this review
We have used Ricky Akins and his professional plumbers for 22 years. They have fixed leaky pipes, waterproofed our basement, and even completely remodeled our kitchen and bathrooms. Always honest quotes, fair pricing and excellent work. Highly recommended!
Posted: 7/09/2011 • Last edited: 7/12/2011 • Link to this review
Ricky Akins has been a Master Plumber in the state of Georgia for over 31 years. When certified he was the youngest Master Plumber ever. Today he uses those years of experience to manage his team and achieve great results with near 100% customer satisfaction on every project.
Akins Plumbing was founded in 1986 as a small plumbing service company. Today, we have grown and expanded but still offer the same great service as we did over 31 years ago! Akins has grown and expanded because of.. our simple philosophies: Hire the best technicians and take care of your customers. This idea is lost on my companies today who have grown and expanded. We keep our customers by providing excellent service each and every time. Our customers know they are getting a fair price, timely service, and expert installation or repair. We are a no-nonsense service company - we are dependable, honest and upfront. No excuses, just results!
Akins Plumbing trains each employee on the following:
-No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
-We quote each project up front. No hidden fees or surprise charges at the end.
-We will explain, in detail, in words you can understand what needs to be done and why.
-We are available 24/7 365 days a year for the convenience of our clients.
-We are honest and up front.
-We will show up when we say we will.
-A service technician will call you prior to coming to your house to confirm the appointment and also to discuss the problems.
-A real plumber will answer the phone, not a call center.
Akins Plumber is a proud member of the Better Business Bureau.
-We also have affiliations with the following organizations:
-National Society of Sanitary Engineering
-Licensed Trade Association
-Georgia On-site Waste Water Associations
-Georgia Plumbing Trade Association
-Master Plumber Class Two (non-restricted)
-State Certified Septic Tank Install Expert ...and many more!
We are members of the Better Business Bureau, the National Society of Sanitary Engineering, Licensed Trade Association, Georgia Onsite Waste Water Associations, Georgia Plumbing Trade Association, Master Plumber Class Two, State Certified Septic Tank Install Expert; All of our plumbers are state certified and fully trained in both plumbing practices and safety. We are licensed and bonded.
* 24-Hour Service Available